Dolly New Delhi India

Dolly

Core Sales Skills Trainer in New Delhi
Location
New Delhi, India
Trainer Since
May, 2013
Prevention of Sexual Harassment (POSH)
Core Sales Skills
Self Awareness
Location
New Delhi, India
Trainer Since
May, 2013
Prevention of Sexual Harassment (POSH)
Core Sales Skills
Self Awareness

Core Sales Skills Trainer in New Delhi

About Dolly

Meet Dolly, a seasoned corporate trainer with over 11 years of experience specializing in the Prevention of Sexual Harassment (POSH), Core Sales Skills, and Self Awareness. Her expertise lies in creating impactful training programs that empower organizations to foster respectful workplaces and adhere to legal and ethical standards in handling workplace behavior.

With a deep understanding of POSH guidelines and regulations, Dolly excels in designing comprehensive training modules that educate employees and management alike on identifying, preventing, and addressing instances of harassment. Her approach blends legal compliance with practical strategies, ensuring that organizations not only meet regulatory requirements but also cultivate a culture of inclusivity and respect.

In the realm of Core Sales Skills, Dolly brings dynamic training methodologies aimed at enhancing sales teams' effectiveness. Her training sessions are tailored to equip sales professionals with essential techniques, from prospecting and negotiating to closing deals, thereby driving revenue growth and enhancing client relationships.

Dolly's expertise extends to Self Awareness training, where she facilitates workshops that promote personal development and interpersonal effectiveness. Through interactive sessions, she helps individuals understand their strengths, weaknesses, and behavioral patterns, fostering greater self-awareness and emotional intelligence among participants.

Passionate about transforming workplace dynamics through education and empowerment, Dolly is recognized for her engaging training style and ability to deliver tangible results. Her holistic approach integrates theoretical knowledge with practical insights, ensuring that training participants not only learn but also apply their newfound skills effectively in real-world scenarios.

Dolly is a Corporate Trainer For

Prevention of Sexual Harassment (POSH)

Training Since:
July, 2015

Core Sales Skills

Training Since:
May, 2013

Self Awareness

Training Since:
February, 2016

Work Experience

Corporate Trainer

Computer and Information Technology (IT):
February, 2016 - present

Roles & Responsibilities

  • Comprehensive training sessions tailored to the needs of employees and the organization, ensuring that the material is engaging, informative, and aligned with company goals
  • Continuously evaluate the skill levels and development needs of employees through surveys, interviews, and performance evaluations, identifying areas that require training or improvement
  • Regularly review and update training content to reflect the latest industry trends, technologies, and best practices, ensuring that training materials remain relevant and effective
  • Measure the impact of training programs by collecting feedback, analyzing performance metrics, and assessing knowledge retention, making necessary adjustments to enhance future training sessions
  • Provide ongoing support, guidance, and mentorship to employees, helping them to apply their newly acquired skills and knowledge in their daily tasks and achieve their professional development goals

Sales and Process Trainer

Computer and Information Technology (IT):
September, 2014 - December, 2015

Roles & Responsibilities

  • Comprehensive training sessions for new and existing sales staff, ensuring they were well-versed in the company’s sales processes and product knowledge
  • Developed and implemented training materials and programs that aligned with the company’s sales objectives and strategies
  • Effectiveness of training programs through evaluations, feedback, and performance metrics, making necessary adjustments to improve outcomes
  • Provided one-on-one coaching and mentoring to sales team members, helping them refine their sales techniques and achieve their targets
  • Collaborated with management to identify training needs, design customized training solutions, and address any gaps in the sales process

Subject Matter Expert and Trainer

Computer and Information Technology (IT):
August, 2012 - September, 2014

Roles & Responsibilities

  • Conducted engaging training sessions to enhance the knowledge and skills of participants in specific subject areas
  • Offered expert advice and guidance on subject-specific matters, assisting teams and individuals in solving complex problems and making informed decisions
  • Evaluated the effectiveness of training programs through feedback, assessments, and performance metrics, making necessary adjustments to improve future sessions
  • Worked closely with internal and external stakeholders to identify training needs, develop customized training solutions, and ensure alignment with organizational goals
  • Continuously updated personal knowledge base by staying informed about the latest trends, developments, and best practices in the relevant subject matter, ensuring the delivery of current and accurate information

Senior Client Technical Support

Computer and Information Technology (IT):
December, 2010 - August, 2012

Roles & Responsibilities

  • Provided advanced technical support to clients, resolving complex issues and ensuring timely and efficient solutions to maintain high customer satisfaction
  • Managed and prioritized a high volume of support tickets, delivering exceptional service while adhering to company policies and procedures.
  • Collaborated with cross-functional teams, including development and product management, to address and resolve technical problems, contributing to continuous product improvement
  • Conducted training sessions and created documentation for clients and junior support staff, enhancing overall team knowledge and customer self-service capabilities
  • Analyzed and reported on support metrics, identifying trends and areas for improvement to optimize support processes and customer experience

System Analyst

Computer and Information Technology (IT):
January, 2009 - June, 2010

Roles & Responsibilities

  • Analyzed business requirements from stakeholders to understand and document the functional and technical needs of the system
  • Detailed system design specifications, including data models, workflows, and interfaces, to address the identified requirements and improve business processes
  • Worked closely with software developers to ensure the successful implementation of system designs, providing clarifications and modifications as necessary during the development phase
  • Conducted thorough testing of the developed systems, including unit, integration, and user acceptance testing, to ensure they met the specified requirements and functioned correctly
  • Offered post-implementation support and troubleshooting for users, resolving any system issues and ensuring smooth operation and user satisfaction

Technical Support Executive

Computer and Information Technology (IT):
December, 2006 - January, 2009

Roles & Responsibilities

  • Delivered prompt and effective technical support to customers, resolving issues related to software, hardware, and network connectivity
  • Identified and diagnosed technical problems, applying troubleshooting steps to find solutions and ensuring minimal downtime for clients
  • Escalated unresolved issues to the appropriate technical teams or management, ensuring complex problems were addressed promptly and efficiently
  • Maintained detailed records of customer interactions, technical issues, and solutions provided in the CRM system, facilitating future reference and continuous improvement
  • Ensured high levels of customer satisfaction through clear communication, empathy, and proactive follow-up, aiming to exceed service level agreements (SLAs) and customer expectations

Skills

Sales Training
Business Etiquette
Email Etiquette
Self Confidence
Customer Service
Business Communication
Time Management
Decision Making
Critical Thinking
Problem Sloving
Team Management
Soft Skills Training
Self Motivation
Personality Development
Inter Personal Skill
Interview Skills

Education

Mahatma Gandhi University

International Business:
2012-2014

Delhi University

Commerce:
2004-2008

Projects

Campus to Coperate

Education:
January 2020 - currently working

Sales Training

Telecommunication:
December 2020 - March 2021

Posts

Campus to Coperate

Education:
January 2020 - currently working

Sales Training

Telecommunication:
December 2020 - March 2021

Courses

Prevention of Sexual Harassment (POSH)
Core Sales Skills
Self Awareness

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