Yashpreet New Delhi India

Yashpreet

Microsoft Power App Maker Trainer in New Delhi
Location
New Delhi, India
Trainer Since
November, 2022
Microsoft Power BI Data Analyst
Microsoft Dynamics 365 Fundamentals CRM
Microsoft Dynamics 365 Sales Functional Consultant
Microsoft Dynamics 365 Marketing Functional Consultant
Microsoft Dynamics 365 Field Service Functional Consultant
Microsoft Dynamics 365 Customer Service Functional Consultant
Microsoft Power Platform Fundamentals
Microsoft Power App Maker
Microsoft Power Platform Functional Consultant
Location
New Delhi, India
Trainer Since
November, 2022
Microsoft Power BI Data Analyst
Microsoft Dynamics 365 Fundamentals CRM
Microsoft Dynamics 365 Sales Functional Consultant
Microsoft Dynamics 365 Marketing Functional Consultant
Microsoft Dynamics 365 Field Service Functional Consultant
Microsoft Dynamics 365 Customer Service Functional Consultant
Microsoft Power Platform Fundamentals
Microsoft Power App Maker
Microsoft Power Platform Functional Consultant

Microsoft Power App Maker Trainer in New Delhi

About Yashpreet

Yashpreet is a highly accomplished and dedicated professional with a strong background in customer management, people management, and team management roles. With a focus on IT freelancing in recent years, she has gained extensive experience and expertise in various domains. Yashpreet holds several prestigious certifications, including Microsoft Power BI Data Analyst Associate, Microsoft Power Platform Functional Consultant, Microsoft Power App Maker, Microsoft Power Platform Fundamentals Expert, Microsoft Dynamics 365 Customer Service Functional Consultant, Microsoft Dynamics 365 Field Service Functional Consultant, Microsoft Dynamics 365 Marketing Functional Consultant, Microsoft Dynamics 365 Sales Functional Consultant, and Microsoft Dynamics 365 Fundamentals CRM Specialist Trainer.

With over 12 years of experience, Yashpreet consistently surpasses expectations in customer service, semi-tech support, billing, product consulting, mentoring, and CSR. As a capable, functional consultant, she possesses a deep understanding of implementing Oracle cloud solutions for a diverse clientele. Yashpreet's dynamic and energetic nature drives her to tackle any concern or issue urgently, ensuring effective resolution. Her technical proficiency extends to various applications, software, and other technologies, enabling her to provide hands-on technical support. As a detail-oriented team player, Yashpreet showcases excellent organizational skills and excels at handling multiple projects simultaneously while maintaining high accuracy.

Yashpreet is a Corporate Trainer For

Microsoft Power BI Data Analyst

Training Since:
November, 2022

Microsoft Dynamics 365 Fundamentals CRM

Training Since:
November, 2022

Microsoft Dynamics 365 Sales Functional Consultant

Training Since:
November, 2022

Microsoft Dynamics 365 Marketing Functional Consultant

Training Since:
November, 2022

Microsoft Dynamics 365 Field Service Functional Consultant

Training Since:
November, 2022

Microsoft Dynamics 365 Customer Service Functional Consultant

Training Since:
November, 2022

Microsoft Power Platform Fundamentals

Training Since:
November, 2022

Microsoft Power App Maker

Training Since:
November, 2022

Microsoft Power Platform Functional Consultant

Training Since:
November, 2022

Work Experience

Corporate Trainer

Aerospace and Aviation:
July, 2021 - April, 2023

Roles & Responsibilities

  • Trained more than 90 batches and reviewed the effectiveness of programs, and proposed updates to maximize success
  • Authored, updated, and implemented training procedures
  • Held demonstrations and one-on-one coaching sessions on the use of Microsoft Dynamics 365 CRM and Power Platform
  • Collected information about company objectives and employee deficiencies to assess training needs
  • Developed effective training manuals, modules, and teaching aids
  • Maintained records on attendance and participation 
  • Collaborated with management to identify company training needs and schedules 
  • Led cross-functional training for external and internal clients and created all training materials and exams 

Senior Collection Specialist

Banking, Financial Services and Insurance:
October, 2020 - July, 2021

Roles & Responsibilities

  • Led a team of collection specialists, providing guidance and training to ensure efficient and effective collection efforts
  • Developed and implemented strategies to optimize the collection process, reducing delinquency rates and improving overall cash flow
  • Conducted thorough investigations into delinquent accounts, analyzing payment histories, credit reports, and other relevant data to determine the best course of action
  • Negotiated payment arrangements and settlements with customers, utilizing strong communication and negotiation skills to reach mutually beneficial agreements
  • Collaborated with internal departments, such as sales and customer service, to resolve customer disputes and address any underlying issues contributing to late or non-payment
  • Prepared comprehensive reports and presentations for management, providing insights into collection performance, trends, and recommendations for process improvements

Senior Thryv Service Specialist

Computer and Information Technology (IT):
September, 2019 - September, 2020

Roles & Responsibilities

  • Offered high-level assistance and expertise to the team by addressing complex inquiries, resolving escalated issues, and sharing best practices based on extensive knowledge of the Thryv service platform
  • Conducted comprehensive training sessions for new team members, ensuring they were well-equipped to handle customer inquiries effectively. Facilitated onboarding processes and shared valuable insights to accelerate their learning curve
  • Developed and nurtured long-term relationships with key clients, serving as their primary point of contact. Assisted clients in maximizing their utilization of the Thryv platform, addressing their concerns, and suggesting tailored solutions to enhance their business operations
  • Actively participated in cross-functional collaboration and process improvement initiatives. Leveraged experience and user feedback to identify areas for enhancement, streamlining workflows, and optimizing the overall customer experience
  • Provided mentorship and guidance to junior team members, sharing knowledge and assisting in their professional development. Conducted regular performance reviews, offering constructive feedback and identifying growth opportunities
  • Gathered and analyzed service-related data, including customer satisfaction scores, response times, and issue resolution rates. Prepared detailed reports and presentations highlighting key performance indicators and recommended strategies for continuous improvement

Microsoft Trainer

Computer and Information Technology (IT):
May, 2023 - present

Roles & Responsibilities

  • Conduct engaging and interactive training sessions on Microsoft products, including Microsoft Office suite, Microsoft Power BI, Microsoft Power Apps, Microsoft Dynamics 365, and other relevant applications
  • Stay up-to-date with the latest Microsoft technologies, updates, and features to ensure training content is current and relevant for participants
  • Customize training materials and modules based on the specific needs and skill levels of the audience, catering to both beginners and advanced users
  • Provide hands-on demonstrations and practical exercises to help learners gain a comprehensive understanding of Microsoft tools and effectively apply them in real-world scenarios
  • Address participants' questions, challenges, and concerns during training sessions, fostering a supportive and conducive learning environment
  • Evaluate the effectiveness of training programs through participant feedback and performance assessments, continuously seeking opportunities for improvement and enhancing training delivery methodologies

Skills

Microso ft Dynamics 365 CRM
Microsoft Power BI
Microsoft Power Platform
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Marketing
Power Platform App Maker
Communication Skills
Team Management
Complaint Management
Active Listening
MS Excel
Interpersonal Skills
Teamwork
Troubleshooting
IT Service Management
MS PowerPoint
Service Options

Education

Delhi University

English:
2007-2013

Projects

Posts

Courses

Microsoft Power BI Data Analyst
Microsoft Dynamics 365 Fundamentals CRM
Microsoft Dynamics 365 Sales Functional Consultant
Microsoft Dynamics 365 Marketing Functional Consultant
Microsoft Dynamics 365 Field Service Functional Consultant
Microsoft Dynamics 365 Customer Service Functional Consultant
Microsoft Power Platform Fundamentals
Microsoft Power App Maker
Microsoft Power Platform Functional Consultant

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