Vishal Mumbai India

Vishal

Customer Excellence Trainer in Mumbai
Location
Mumbai, India
Trainer Since
January, 2013
Customer Excellence
Lean Six Sigma Black Belt
Sales
Lean Six Sigma Green Belt
Business Communication Skills
Customer Care
Lean Six Sigma Yellow Belt
Lean Six Sigma White Belt
Location
Mumbai, India
Trainer Since
January, 2013
Customer Excellence
Lean Six Sigma Black Belt
Sales
Lean Six Sigma Green Belt
Business Communication Skills
Customer Care
Lean Six Sigma Yellow Belt
Lean Six Sigma White Belt

Customer Excellence Trainer in Mumbai

About Vishal

Vishal is a highly skilled professional with expertise in Customer Relationship Management (CRM) and Software-as-a-Service (SaaS) sales training. With a deep understanding of CRM systems and their implementation, He excels at helping businesses optimize their customer management processes. As a CRM specialist, he possesses comprehensive knowledge of various CRM platforms and their functionalities. As a result, he is adept at assessing an organization's needs and designing customized CRM solutions to enhance customer interactions, streamline sales processes, and improve overall efficiency. In addition, Vishal is well-versed in CRM data analysis and reporting, enabling businesses to gain valuable insights into customer behavior and make informed decisions.

Additionally, he is an exceptional SaaS sales trainer. He has a proven track record of empowering sales teams with the skills and knowledge necessary to succeed in the competitive SaaS industry. His training programs encompass various aspects of sales, including prospecting, lead generation, pipeline management, and effective closing techniques. In addition, he emphasizes the importance of understanding customer pain points, developing compelling value propositions, and delivering exceptional customer experiences.

His highly interactive training approach combines theoretical concepts with practical exercises and real-world examples. He possesses excellent communication and presentation skills, enabling him to effectively engage with sales professionals at all levels and impart valuable knowledge. His training programs are known for boosting sales team performance, increasing revenue, and driving customer satisfaction. His comprehensive knowledge, effective training techniques, and passion for delivering exceptional results make him a valuable asset to any organization.

Vishal is a Corporate Trainer For

Customer Excellence

Training Since:
January, 2013

Lean Six Sigma Black Belt

Training Since:
October, 2018

Sales

Training Since:
January, 2014

Lean Six Sigma Green Belt

Training Since:
October, 2018

Business Communication Skills

Training Since:
February, 2016

Customer Care

Training Since:
February, 2014

Lean Six Sigma Yellow Belt

Training Since:
October, 2018

Lean Six Sigma White Belt

Training Since:
October, 2018

Work Experience

Training Specialist – Digital Operations

Computer and Information Technology (IT):
October, 2022 - April, 2023

Roles & Responsibilities

  • Responsible for end to end financial product and process training for all departments
  • Collaborating together with Change Manager, SME’s and Business Analysts to understand the training requirements
  • Post-training product support via email and phone
  • Preparing training content for all required applications in order to deliver training globally
  • Working on product research and analytics using internal AI tools
  • Communication: Identifying training needs and requirements of an individual & the team based on the client requirements, language, behavioral and soft skills proficiency

Lead – Training & Quality

Computer and Information Technology (IT):
August, 2022 - September, 2022

Roles & Responsibilities

  • Managed a team of trainers and quality analysts to ensure that training and quality targets are met and exceeded
  • Developed and implemented training programs to ensure that all staff are trained in quality assurance processes and procedures. Hosted MBR and QBR meetings with senior management team and clients
  • Conducted TTT, regular audits to assess the quality of customer interactions, identify areas of improvement, and develop action plans to address issues
  • Built training assessment tools that identify gaps in training development/ delivery, design and fix curriculum to close gaps and achieve KPIs. Worked on designing SOP
  • Managed vendor relationships for improved training and quality learning experiences

Process Trainer – Voice

Telecommunication:
October, 2018 - September, 2019

Roles & Responsibilities

  • Conducted sales and customer service training for onboarding new hires (NHT), preparing them for deployment to operations. This included providing comprehensive training on product knowledge, sales techniques, and customer interaction skills
  • Offered training programs focused on developing soft skills and behavioral skills among the trainees. This involved teaching effective communication, active listening, problem-solving, and conflict-resolution techniques to enhance their performance
  • Collaborated closely with clients and the operations team during the launch of new products and applications. This entailed understanding the training needs specific to the new offerings and creating customized training modules accordingly
  • Designed and delivered engaging training sessions, utilizing various instructional techniques and materials, such as presentations, role-plays, group activities, and simulations. These methods helped trainees gain practical experience and improve their proficiency in handling customer queries and sales situations
  • Conducted assessments and evaluations to measure the trainees' progress and identify areas that required further development. Involved in creating tests, quizzes, and performance evaluations to ensure the effectiveness of the training program
  • Monitored trainees' performance during their initial operation period and provided ongoing coaching and feedback to help them improve their skills and meet performance targets. This included conducting refresher sessions and addressing individual performance issues to ensure a smooth transition from training to actual work scenarios

Skills

HTML
CSS
JAVA
Excel
PowerPoint
Articulate Storyline 360
Salesforce CRM
Enate
Easygenerator
Google Trends
Verint – Impact 360 Analytics
Sprinklr
Brand24
AI
ML
Cloud Computing & IoT
Stakeholder Management
Project Management
Time Management
Team Management
Communication Skills

Education

BBA

Business Administration:
2012-2015

Projects

Posts

Courses

Customer Excellence
Lean Six Sigma Black Belt
Sales
Lean Six Sigma Green Belt
Business Communication Skills
Customer Care
Lean Six Sigma Yellow Belt
Lean Six Sigma White Belt

Want Vishal for your Next Training?

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