Urmimala  Thane India

Urmimala

Business Communication Trainer in Thane
Location
Thane, India
Trainer Since
June, 2013
Lean Six Sigma Green Belt
Design Thinking
Business Communication Skills
Location
Thane, India
Trainer Since
June, 2013
Lean Six Sigma Green Belt
Design Thinking
Business Communication Skills

Business Communication Trainer in Thane

About Urmimala

Urmimala is a highly skilled and experienced corporate trainer specializing in Lean Six Sigma, Design Thinking, and Business Communication Skills. With a passion for empowering individuals and organizations, she delivers comprehensive training programs that enable participants to enhance their problem-solving, innovation, and communication abilities. With expertise in Lean Six Sigma, She equips participants with the tools and methodologies to identify process inefficiencies, eliminate waste, and optimize operations. Her training sessions focus on applying Lean Six Sigma principles to drive continuous improvement, enhance productivity, and achieve measurable results. Urmimala's training programs also encompass Design Thinking, enabling participants to adopt a user-centric approach to problem-solving and innovation. Through hands-on exercises and practical examples, she guides participants in understanding user needs, ideating creative solutions, and prototyping innovative products and services.

With her engaging training style, She creates a dynamic learning environment that encourages active participation, collaboration, and skill application. In addition, she tailors her training programs to the specific needs of participants, ensuring that they acquire practical skills and knowledge that can be immediately applied in their professional lives. Whether individuals seek to improve their problem-solving capabilities, foster innovation, or enhance their communication skills, Her training programs offer a valuable opportunity to develop these critical competencies. Urmimala empowers participants to excel in their respective fields and drive organizational success through her expertise, passion, and commitment to professional development.

Urmimala is a Corporate Trainer For

Lean Six Sigma Green Belt

Training Since:
June, 2013

Design Thinking

Training Since:
July, 2019

Business Communication Skills

Training Since:
March, 2016

Work Experience

Quality Assistant Manager

Banking, Financial Services and Insurance:
March, 2009 - February, 2010

Roles & Responsibilities

  • Monitored & mentored a QA Team of 25 members
  • Handled escalated complaints from customers, Branches, Sub-Brokers & remiss
  • Evaluated & Trained Branch executives on Quality & Sales Performances
  • Documented the process of training the new Branch members on Process & Software
  • Mentored a Six Sigma green belt project on customer complaint reductions in new trade account openings
  • Successfully implemented Lean Project in TAT for customer complaint
  • Successfully completed "Statement Dispatch cost reduction" to customers

Manager-Contact Centre

Computer and Information Technology (IT):
March, 2010 - December, 2014

Roles & Responsibilities

  • Handled inbound sales inquiries and provided exceptional customer service to potential clients
  • Understood customer needs and recommended appropriate products or services to meet their requirements
  • Built rapport with customers and effectively communicated the value proposition of the company's products or services
  • Managed a high volume of incoming calls and emails, ensuring prompt and accurate responses to customer queries
  • Conducted product demonstrations and presentations to showcase the features and benefits of the offerings
  • Collaborated with the sales team and other departments to ensure seamless customer onboarding and satisfaction.
  • Met or exceeded sales targets by actively pursuing sales opportunities and closing deals
  • Maintained accurate and updated records of customer interactions, sales activities, and pipeline management in the CRM system

Senior CSA Inbound Sales

Computer and Information Technology (IT):
January, 2006 - January, 2008

Roles & Responsibilities

  • Handled inbound sales inquiries and providing exceptional customer service to potential clients
  • Understood customer needs and recommending appropriate products or services to meet their requirements
  • Builded rapport with customers and effectively communicating the value proposition of the company's products or services
  • Maintained accurate and updated records of customer interactions, sales activities, and pipeline management in the CRM system.
  • Kept up-to-date with industry trends, market dynamics, and competitors' offerings to position the company's products or services effectively.
  • Provided feedback and insights to the management team to improve sales strategies, processes, and customer experience.

Skills

Business Communication
Team Management
Time Management

Education

Master of Business Administration

Business Administration:
2015-2017

Projects

Posts

Courses

Lean Six Sigma Green Belt
Design Thinking
Business Communication Skills

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