Shobha Chennai India

Shobha

Finance Management Trainer in Chennai
Location
Chennai, India
Trainer Since
March, 2007
Customer Excellence
Business Communication Skills
Problem Solving Skills
Prevention of Sexual Harassment (POSH)
Introduction to Decision Making
Time Management
Communications Skills
Location
Chennai, India
Trainer Since
March, 2007
Customer Excellence
Business Communication Skills
Problem Solving Skills
Prevention of Sexual Harassment (POSH)
Introduction to Decision Making
Time Management
Communications Skills

Finance Management Trainer in Chennai

About Shobha

Shobha is a highly experienced corporate trainer with over 17 years of expertise in developing and delivering impactful training programs. She specializes in key areas such as Customer Excellence, Communication Skills, Problem-Solving Skills, and Prevention of Sexual Harassment (POSH). Shobha's extensive background enables her to effectively equip individuals and organizations with the tools needed to enhance workplace dynamics and foster a culture of respect and productivity.

Throughout her career, Shobha has demonstrated a deep understanding of the nuances of Business Communication Skills, which are essential for effective interactions in today’s diverse work environments. Her approach is tailored to meet the specific needs of her audience, ensuring that each session resonates and produces tangible results. Shobha also places a strong emphasis on Time Management and Decision-Making techniques, empowering participants to optimize their productivity and make informed choices in their professional lives.

Shobha is passionate about creating safe and inclusive workplaces, which is why she integrates the principles of POSH into her training. Her engaging style, combined with her wealth of knowledge, inspires individuals to embrace new challenges and develop their competencies.

With a commitment to excellence and a proven track record of success, Shobha continues to make a significant impact in the corporate training landscape, helping organizations cultivate skilled, confident, and responsible professionals ready to thrive in today’s competitive environment.

Shobha is a Corporate Trainer For

Customer Excellence

Training Since:
December, 2007

Business Communication Skills

Training Since:
August, 2007

Problem Solving Skills

Training Since:
September, 2007

Prevention of Sexual Harassment (POSH)

Training Since:
March, 2007

Introduction to Decision Making

Training Since:
August, 2007

Time Management

Training Since:
May, 2007

Communications Skills

Training Since:
October, 2007

Work Experience

Corporate Trainer

Education:
December, 2007 - present

Roles & Responsibilities

  • Develops and customizes training materials and programs to meet the specific needs of the organization and its employees
  • Facilitates engaging and interactive training sessions, utilizing various teaching methods and tools to enhance learning retention
  • Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics to ensure continuous improvement
  • Offers ongoing support and coaching to employees, helping them apply their new skills in the workplace and addressing any challenges they may encounter
  • Keeps abreast of the latest trends, technologies, and best practices in training and development to ensure the training programs remain relevant and effective

Assistant Customer Service Manager

Transportation, Logistics and Warehousing:
July, 1993 - December, 2004

Roles & Responsibilities

  • Managing the customer service team, ensuring that all staff members were well-trained and equipped to handle customer inquiries and complaints effectively
  • Developed and implemented customer service policies and procedures to enhance service quality and customer satisfaction
  • Monitored customer interactions and feedback to identify trends and areas for improvement, providing insights to the management team
  • Coordinated with other departments to resolve complex customer issues and ensure a seamless customer experience across all touchpoints
  • Conducted regular performance evaluations of customer service representatives and provided coaching and support to improve their skills and performance

Skills

Team Leadership
Communication Skills
Problem Solving
Conflict Management
Soft Skills
Problem Solving
Team Management
Conflict Management
Time Management
Customer Service
Team Building
Leadership Development
CRM
Presentation Skills
Adaptability
Active Listening
Interpersonal Skills

Education

Bishop Cotton Women's Christian College

Business:
1987-1990

Projects

Posts

Courses

Customer Excellence
Business Communication Skills
Problem Solving Skills
Prevention of Sexual Harassment (POSH)
Introduction to Decision Making
Time Management
Communications Skills

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