Saumya New Delhi India

Saumya

Design Thinking, Leadership Skills Trainer in New Delhi
Location
New Delhi, India
Trainer Since
June, 2006
Leadership Skills
Design Thinking
Location
New Delhi, India
Trainer Since
June, 2006
Leadership Skills
Design Thinking

Design Thinking, Leadership Skills Trainer in New Delhi

About Saumya

Saumya is an L&D consultant and behavioral training expert. I have a Ph.D. in Management (H.R.) and more than 12 years of experience working in businesses and schools. Saumya believes everyone has great potential and that the right motivation and guidance can help them achieve their goals. She accurately identifies clients' needs and delivers action-oriented training that improves organizational performance.

Saumya also has a notable achievement in her past, being selected as a flying officer in the Indian Air Force in 2005, although she never got to wear the uniform. She takes pride in this accomplishment, which stands tall in her conscience.

Saumya is a Corporate Trainer For

Leadership Skills

Training Since:
June, 2006

Design Thinking

Training Since:
October, 2019

Work Experience

Training Manager

Healthcare:
March, 2019 - February, 2020

Roles & Responsibilities

  • Onboarding and Orientation of new joiners (850 - plus staff successfully trained within 10 months)
  • Training entire hospital staff on various skills (Communication, Customer service excellence, gender sensitivity, accountability, and ownership, to name a few) required to deliver excellent customer service
  • Ensuring the compliance of NABH norms for Hospital Training (No NC received in the audits)
  • Employee engagement activities

Customer Service Trainer

Aerospace and Aviation:
March, 2018 - February, 2019

Roles & Responsibilities

  • Developing and delivering training programs to customer service representatives on topics such as customer service skills, product knowledge, and communication techniques
  • Assessing the training needs of the customer service team and creating training plans accordingly

  • Creating training materials such as presentations, handouts, and interactive activities to help learners acquire knowledge and skills

  • Providing coaching and feedback to customer service representatives to improve their performance

  • ollaborating with other departments to ensure consistency in customer service standards across the organization

Skills

Mentimeter
Leadership
Public Speaking
Communication Skills

Education

PhD in Human Resource

Management:
2007-2012

Masters Of Business Administration

Human Resource:
2001-2003

Projects

Posts

Courses

Leadership Skills
Design Thinking

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