Sairam Mumbai India

Sairam

Instructional Design Trainer in Mumbai
Location
Mumbai, India
Trainer Since
August, 2017
Customer Excellence
Instructional Design
Location
Mumbai, India
Trainer Since
August, 2017
Customer Excellence
Instructional Design

Instructional Design Trainer in Mumbai

About Sairam

Sairam is a dynamic corporate trainer with over 7 years of experience in delivering impactful training programs. Sairam specializes in Customer Excellence and Instructional Design, bringing a unique blend of expertise that ensures organizations not only meet but exceed customer expectations.

With a keen understanding of the principles of Customer Excellence, Sairam is adept at helping teams develop the skills needed to create memorable customer experiences. His training sessions are designed to foster a customer-centric culture, empowering participants to build lasting relationships, enhance satisfaction, and drive customer loyalty. Through real-world examples, interactive discussions, and practical exercises, Sairam ensures that every participant leaves with actionable strategies to implement immediately.

In addition to his expertise in Customer Excellence, Sairam is a skilled Instructional Designer, adept at creating training programs that are both engaging and effective. He understands that every organization has unique needs, and his ability to design tailored learning experiences that align with business goals sets him apart. Whether it's developing e-learning modules, creating comprehensive training materials, or designing blended learning solutions, Sairam ensures that each program is aligned with the latest instructional methodologies and best practices.

Sairam's approach to training is characterized by his commitment to continuous improvement. He regularly updates his knowledge and techniques to ensure that his training programs remain relevant and impactful in a constantly evolving business environment. With a passion for helping organizations thrive through exceptional customer service and effective training design, Sairam is a valuable asset to any team looking to elevate their customer service standards and enhance learning outcomes.

Sairam is a Corporate Trainer For

Customer Excellence

Training Since:
August, 2017

Instructional Design

Training Since:
August, 2017

Work Experience

Senior Instructional Designer

Automotive:
April, 2017 - present

Roles & Responsibilities

  • Develops and curates instructional materials, courses, and programs that align with organizational goals and learning objectives, ensuring they are engaging, effective, and accessible for diverse learner groups
  • Oversees the entire instructional design process, from needs analysis and content creation to implementation and evaluation, ensuring that all learning solutions meet quality standards and are delivered on time
  • Works closely with subject matter experts (SMEs), trainers, and other stakeholders to gather information, validate content, and ensure that learning materials are accurate, relevant, and aligned with industry best practices
  • Utilizes the latest e-learning tools, platforms, and technologies to create interactive, multimedia-rich learning experiences that cater to different learning styles and preferences
  • Regularly reviews and updates instructional content based on feedback, learner performance data, and emerging trends in education and training, ensuring continuous improvement and relevance of learning programs

Corporate Trainer

Education:
October, 2014 - March, 2017

Roles & Responsibilities

  • Designed and developed training programs tailored to the specific needs of the organization and its employees, ensuring alignment with business goals
  • Facilitated engaging and interactive training sessions, including workshops, seminars, and hands-on activities, to enhance employees' skills and knowledge
  • Evaluated the effectiveness of training programs through assessments, feedback, and performance metrics, making necessary adjustments to improve future training sessions
  • Personalized coaching and mentoring to employees, helping them apply new skills and overcome challenges in their roles
  • Worked closely with management and other stakeholders to identify training needs, set objectives, and ensure that training initiatives supported overall organizational development

Relationship Manager

Pharmaceutical:
February, 2012 - September, 2014

Roles & Responsibilities

  • Developed and maintained strong relationships with clients, ensuring their needs were met and delivering personalized solutions to enhance client satisfaction and retention
  • Regularly reviewed and analyzed client portfolios, providing recommendations and updates to align with their financial goals and risk tolerance
  • Acted as the primary point of contact between clients and the organization, addressing inquiries, resolving issues, and ensuring clear communication across all channels
  • Kept clients informed about market trends, product offerings, and investment opportunities by conducting thorough market research and presenting findings
  • Worked closely with internal teams, including sales, marketing, and product development, to ensure seamless service delivery and to tailor products and services to meet client needs

Team Lead

Computer and Information Technology (IT):
June, 2010 - June, 2011

Roles & Responsibilities

  • Oversaw the daily operations of the team, ensuring that tasks were completed efficiently and effectively
  • Acted as a liaison between team members and upper management, providing updates and addressing any concerns or issues
  • Provided guidance, feedback, and training to team members to help them develop their skills and improve their performance
  • Ensured that projects and tasks were completed on time, coordinating resources and resolving any obstacles that arose
  • Evaluated team members' performance, offering constructive feedback and setting goals for future development

Customer Service Team Lead

Computer and Information Technology (IT):
December, 2004 - March, 2010

Roles & Responsibilities

  • Provided leadership, guidance, and support to team members to ensure high-quality customer service and adherence to company policies and procedures
  • Monitored team performance metrics, handled escalated customer issues, and ensured that service levels met or exceeded organizational standards
  • Facilitated training sessions for new hires and ongoing development for existing team members to improve their skills and knowledge
  • Developed and refined procedures and workflows to enhance efficiency and effectiveness in handling customer inquiries and complaints
  • Prepared and presented performance reports to senior management, identifying areas for improvement and recommending strategies for enhancing service quality

Skills

Microsoft Office
Stakeholder Management
Learning Management Systems
Jira
Articulate Storyline
Time Management
Problem Sloving
Commincation skills
Content Design
Customer Service
Multitasking

Education

University of Mumbai

Commerce:
1995-1997

Projects

Posts

Courses

Customer Excellence
Instructional Design

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