Roselin Byju  Mumbai India

Roselin Byju

Soft Skills Trainer in Mumbai
Location
Mumbai, India
Trainer Since
January, 2007

Finnacle Training

Banking, Financial Services and Insurance:
April 2022 - currently working

Pravesh Sales Coaching

Advisory, Banking and Financial Services:
November 2022 - currently working

Leadership Base Camp

Banking, Financial Services and Insurance:
October 2022 - currently working

Headstart Induction Program

Banking, Financial Services and Insurance:
September 2022 - currently working

Liability Sales Coach

Banking, Financial Services and Insurance:
September 2022 - currently working

RBL’S CSR Initiative

Advisory, Banking and Financial Services:
July 2022 - August 2022

Thrive Workshop on Retention

Banking, Financial Services and Insurance:
October 2022 - currently working

Strive Bootcamp

Banking, Financial Services and Insurance:
October 2022 - currently working

DMS & Finnacle Refresher

Banking, Financial Services and Insurance:
November 2022 - currently working
Location
Mumbai, India
Trainer Since
January, 2007

Finnacle Training

Banking, Financial Services and Insurance:
April 2022 - currently working

Pravesh Sales Coaching

Advisory, Banking and Financial Services:
November 2022 - currently working

Leadership Base Camp

Banking, Financial Services and Insurance:
October 2022 - currently working

Headstart Induction Program

Banking, Financial Services and Insurance:
September 2022 - currently working

Liability Sales Coach

Banking, Financial Services and Insurance:
September 2022 - currently working

RBL’S CSR Initiative

Advisory, Banking and Financial Services:
July 2022 - August 2022

Thrive Workshop on Retention

Banking, Financial Services and Insurance:
October 2022 - currently working

Strive Bootcamp

Banking, Financial Services and Insurance:
October 2022 - currently working

DMS & Finnacle Refresher

Banking, Financial Services and Insurance:
November 2022 - currently working

Soft Skills Trainer in Mumbai

About Roselin Byju

Roselin Byju Thundathil is a highly skilled professional with expertise in various aspects of training, including collaboration, communication skills, determination and perseverance, innovative and creative thinking, analytical reasoning, training domain, system, sales training, banking and insurance product and process, leadership and behavioral training, as well as soft skills and English language training.

With a wealth of experience in the training industry, Roselin has honed her skills in developing effective training programs that cater to client's specific needs across different industries. In addition, her ability to create and deliver training that motivates and inspires learners has earned her a reputation as a sought-after trainer and consultant.

Roselin Byju is a Corporate Trainer For

Change Management Practitioner

Training Since:
September, 2022

Motivational Skills

Training Since:
September, 2022

Business Communication Skills

Training Since:
September, 2022

Situational Leadership

Training Since:
September, 2022

Goal Setting

Training Since:
September, 2022

Finacle

Training Since:
January, 2007

Stress Management

Training Since:
September, 2022

Conflict Management

Training Since:
September, 2022

Work Experience

Customer Service Executive

Telecommunication:
September, 2002 - February, 2006

Roles & Responsibilities

  • Handled customer inquiries and resolved customer complaints or issues promptly and professionally
  • Maintained accurate records of customer interactions and transactions
  • Provided information and guidance to customers on products and services
  • Coordinated with other departments, such as sales, billing, and technical support, to resolve customer issues
  • Assisted with the development and implementation of customer service policies and procedures

Freelance Trainer

Banking, Financial Services and Insurance:
January, 2022 - March, 2022

Roles & Responsibilities

  • Developed and delivered training programs on banking products and services, regulations, and best practices
  • Conducted training needs assessments to identify knowledge and skill gaps among employees
  • Created training materials, such as presentations, videos, and handouts
  • Customized training programs to meet the specific needs of different departments or groups of employees
  • Evaluated the effectiveness of training programs and made recommendations for improvement
  • Provided feedback to employees on their performance and progress

Branch Operations Manager

Banking, Financial Services and Insurance:
October, 2016 - October, 2019

Roles & Responsibilities

  • ​​​​Oversaw the day-to-day operations of the branch, ensuring efficient and effective delivery of banking services
  • Managed a branch staff team, including recruitment, training, and performance management
  • Ensured compliance with banking policies, procedures, and regulations
  • Implemented strategies to meet branch targets, such as deposit growth, loan origination, and fee-based revenue
  • Monitored branch activities to identify areas for improvement and implement corrective actions as needed

Privilege Banker

Banking, Financial Services and Insurance:
February, 2006 - October, 2016

Roles & Responsibilities

  • Built and maintained strong relationships with clients to understand their financial needs and goals
  • Provided personalized financial advice to clients on investment strategies, risk management, and asset allocation
  • Developed and implemented comprehensive financial plans aligned with the client's financial objectives
  • Conducted financial analysis to identify investment opportunities and assess risk
  • Collaborated with other bank departments to provide clients access to various banking and financial services, including wealth management, insurance, and lending

Freelance Corporate Trainer

Banking, Financial Services and Insurance:
September, 2022 - present

Roles & Responsibilities

  • Developed customized training programs based on the client's requirements
  • Evaluated the effectiveness of the training program and made necessary adjustments
  • Provided feedback to learners to help them improve their skills
  • Kept up-to-date with industry trends and best practices to ensure that training programs remained relevant and effective
  • Collaborated with clients to understand their training needs and develop training strategies that aligned with their business objectives

Freelance Corporate Trainer

Banking, Financial Services and Insurance:
July, 2022 - August, 2022

Roles & Responsibilities

  • Responsible for creating training programs that align with the client's or organization's needs
  • Customized training programs to meet the unique needs of specific departments or teams within an organization
  • Delivered training programs in a professional, engaging, and effective manner
  • Kept abreast of new developments in training technologies and techniques and integrated them into training programs where applicable

Personal Banker Authorizer

Banking, Financial Services and Insurance:
October, 2019 - October, 2020

Roles & Responsibilities

  • Authorized and approved financial transactions, including withdrawals, deposits, transfers, and payments
  • Ensured compliance with banking policies, procedures, and regulations
  • Managed customer inquiries and resolved customer complaints or issues promptly and professionally
  • Performed account maintenance tasks, such as updating customer information and account status
  • Collaborated with other bank departments, such as compliance and risk management, to ensure the bank's operational and regulatory compliance
  • Ensured customer data as confidential and secure and that transactions were accurate and error-free

Skills

CRM
NICE
CTL
Finnacle
Flexcube
MS Office

Education

Master in Commerce

Commerce:
1998-2000

Projects

Finnacle Training

Banking, Financial Services and Insurance:
April 2022 - currently working

Pravesh Sales Coaching

Advisory, Banking and Financial Services:
November 2022 - currently working

Leadership Base Camp

Banking, Financial Services and Insurance:
October 2022 - currently working

Headstart Induction Program

Banking, Financial Services and Insurance:
September 2022 - currently working

Liability Sales Coach

Banking, Financial Services and Insurance:
September 2022 - currently working

RBL’S CSR Initiative

Advisory, Banking and Financial Services:
July 2022 - August 2022

Thrive Workshop on Retention

Banking, Financial Services and Insurance:
October 2022 - currently working

Strive Bootcamp

Banking, Financial Services and Insurance:
October 2022 - currently working

DMS & Finnacle Refresher

Banking, Financial Services and Insurance:
November 2022 - currently working

Posts

Finnacle Training

Banking, Financial Services and Insurance:
April 2022 - currently working

Pravesh Sales Coaching

Advisory, Banking and Financial Services:
November 2022 - currently working

Leadership Base Camp

Banking, Financial Services and Insurance:
October 2022 - currently working

Headstart Induction Program

Banking, Financial Services and Insurance:
September 2022 - currently working

Liability Sales Coach

Banking, Financial Services and Insurance:
September 2022 - currently working

RBL’S CSR Initiative

Advisory, Banking and Financial Services:
July 2022 - August 2022

Thrive Workshop on Retention

Banking, Financial Services and Insurance:
October 2022 - currently working

Strive Bootcamp

Banking, Financial Services and Insurance:
October 2022 - currently working

DMS & Finnacle Refresher

Banking, Financial Services and Insurance:
November 2022 - currently working

Courses

Finnacle Training

Banking, Financial Services and Insurance:
April 2022 - currently working

Pravesh Sales Coaching

Advisory, Banking and Financial Services:
November 2022 - currently working

Leadership Base Camp

Banking, Financial Services and Insurance:
October 2022 - currently working

Headstart Induction Program

Banking, Financial Services and Insurance:
September 2022 - currently working

Liability Sales Coach

Banking, Financial Services and Insurance:
September 2022 - currently working

RBL’S CSR Initiative

Advisory, Banking and Financial Services:
July 2022 - August 2022

Thrive Workshop on Retention

Banking, Financial Services and Insurance:
October 2022 - currently working

Strive Bootcamp

Banking, Financial Services and Insurance:
October 2022 - currently working

DMS & Finnacle Refresher

Banking, Financial Services and Insurance:
November 2022 - currently working

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