Roselin Byju
Finnacle Training
Pravesh Sales Coaching
Leadership Base Camp
Headstart Induction Program
Liability Sales Coach
RBL’S CSR Initiative
Thrive Workshop on Retention
Strive Bootcamp
DMS & Finnacle Refresher
Finnacle Training
Pravesh Sales Coaching
Leadership Base Camp
Headstart Induction Program
Liability Sales Coach
RBL’S CSR Initiative
Thrive Workshop on Retention
Strive Bootcamp
DMS & Finnacle Refresher
Soft Skills Trainer in Mumbai
About Roselin Byju
Roselin Byju Thundathil is a highly skilled professional with expertise in various aspects of training, including collaboration, communication skills, determination and perseverance, innovative and creative thinking, analytical reasoning, training domain, system, sales training, banking and insurance product and process, leadership and behavioral training, as well as soft skills and English language training.
With a wealth of experience in the training industry, Roselin has honed her skills in developing effective training programs that cater to client's specific needs across different industries. In addition, her ability to create and deliver training that motivates and inspires learners has earned her a reputation as a sought-after trainer and consultant.
Roselin Byju is a Corporate Trainer For
Change Management Practitioner
Motivational Skills
Business Communication Skills
Situational Leadership
Goal Setting
Finacle
Stress Management
Conflict Management
Work Experience
Customer Service Executive
Roles & Responsibilities
- Handled customer inquiries and resolved customer complaints or issues promptly and professionally
- Maintained accurate records of customer interactions and transactions
- Provided information and guidance to customers on products and services
- Coordinated with other departments, such as sales, billing, and technical support, to resolve customer issues
- Assisted with the development and implementation of customer service policies and procedures
Freelance Trainer
Roles & Responsibilities
- Developed and delivered training programs on banking products and services, regulations, and best practices
- Conducted training needs assessments to identify knowledge and skill gaps among employees
- Created training materials, such as presentations, videos, and handouts
- Customized training programs to meet the specific needs of different departments or groups of employees
- Evaluated the effectiveness of training programs and made recommendations for improvement
- Provided feedback to employees on their performance and progress
Branch Operations Manager
Roles & Responsibilities
- Oversaw the day-to-day operations of the branch, ensuring efficient and effective delivery of banking services
- Managed a branch staff team, including recruitment, training, and performance management
- Ensured compliance with banking policies, procedures, and regulations
- Implemented strategies to meet branch targets, such as deposit growth, loan origination, and fee-based revenue
- Monitored branch activities to identify areas for improvement and implement corrective actions as needed
Privilege Banker
Roles & Responsibilities
- Built and maintained strong relationships with clients to understand their financial needs and goals
- Provided personalized financial advice to clients on investment strategies, risk management, and asset allocation
- Developed and implemented comprehensive financial plans aligned with the client's financial objectives
- Conducted financial analysis to identify investment opportunities and assess risk
- Collaborated with other bank departments to provide clients access to various banking and financial services, including wealth management, insurance, and lending
Freelance Corporate Trainer
Roles & Responsibilities
- Developed customized training programs based on the client's requirements
- Evaluated the effectiveness of the training program and made necessary adjustments
- Provided feedback to learners to help them improve their skills
- Kept up-to-date with industry trends and best practices to ensure that training programs remained relevant and effective
- Collaborated with clients to understand their training needs and develop training strategies that aligned with their business objectives
Freelance Corporate Trainer
Roles & Responsibilities
- Responsible for creating training programs that align with the client's or organization's needs
- Customized training programs to meet the unique needs of specific departments or teams within an organization
- Delivered training programs in a professional, engaging, and effective manner
- Kept abreast of new developments in training technologies and techniques and integrated them into training programs where applicable
Personal Banker Authorizer
Roles & Responsibilities
- Authorized and approved financial transactions, including withdrawals, deposits, transfers, and payments
- Ensured compliance with banking policies, procedures, and regulations
- Managed customer inquiries and resolved customer complaints or issues promptly and professionally
- Performed account maintenance tasks, such as updating customer information and account status
- Collaborated with other bank departments, such as compliance and risk management, to ensure the bank's operational and regulatory compliance
- Ensured customer data as confidential and secure and that transactions were accurate and error-free