Rohit Pune India

Rohit

Lean Six Sigma and Customer Excellence Trainer in Pune
Location
Pune, India
Trainer Since
February, 2015
Customer Excellence
7 QC Tools
Lean Six Sigma Black Belt
Lean Six Sigma White Belt
Lean Six Sigma Yellow Belt
Lean Six Sigma Green Belt
Location
Pune, India
Trainer Since
February, 2015
Customer Excellence
7 QC Tools
Lean Six Sigma Black Belt
Lean Six Sigma White Belt
Lean Six Sigma Yellow Belt
Lean Six Sigma Green Belt

Lean Six Sigma and Customer Excellence Trainer in Pune

About Rohit

Rohit is an experienced corporate trainer with 18 years of experience in training and development. He is skilled in the areas of Customer Excellence and Lean Six Sigma methodologies, including Green Belt, Black Belt, Yellow Belt, and White Belt training.

As a trainer, Rohit is passionate about imparting knowledge and skills that help individuals and organizations achieve their goals. He has a deep understanding of the principles of Customer Excellence, which he believes are essential for businesses to succeed in today's highly competitive market. His expertise in Lean Six Sigma methodologies allows him to help organizations optimize their processes and reduce waste, ultimately improving their bottom line.

Rohit has extensive experience working with organizations across various industries, including manufacturing, healthcare, finance, airlines industry and hospitality businesses. He has designed and delivered training programs for employees at all levels, from entry-level staff to top-level executives. He is known for his ability to tailor his training programs to meet the specific needs of each organization and to ensure that participants leave with practical skills that they can apply in their work. As a trainer, Rohit is highly engaging and interactive, utilizing a variety of training methods to keep participants engaged and motivated. He has received numerous accolades from his clients for his excellent training delivery and his ability to create a positive learning environment.

Overall, Rohit's 18 years of experience in corporate training, coupled with his expertise in Customer Excellence and Lean Six Sigma methodologies, make him a highly sought-after trainer in the industry. His passion for training and his ability to deliver practical skills and knowledge to participants make him a valuable asset to any organization.

Rohit is a Corporate Trainer For

Customer Excellence

Training Since:
February, 2015

7 QC Tools

Training Since:
August, 2022

Lean Six Sigma Black Belt

Training Since:
August, 2022

Lean Six Sigma White Belt

Training Since:
August, 2022

Lean Six Sigma Yellow Belt

Training Since:
August, 2022

Lean Six Sigma Green Belt

Training Since:
August, 2022

Work Experience

Assistant Manager Training and Operations

Aerospace and Aviation:
November, 2005 - July, 2009

Roles & Responsibilities

  • Responsible for the entire training life cycle of 400 cabin crew initial training and recurrent
  • Prepared training budgets, managed training records and databases
  • Prepared training calendar, training needs analysis, designed and developed training modules
  • Performance management and recruitment
  • Classroom training, practical simulations (emergencies, fire, evacuations) and equipment training
  • Safety and emergency procedures training, fire training, CRM facilitation on the Airbus A320
  • Reduced safety occurrences that led to cost savings
  • Liaised with civil aviation authorities to seek approvals and submitted periodic reports
  • Conducted train the trainer sessions to induct new trainers

Team Leader

Computer and Information Technology (IT):
September, 2004 - October, 2005

Roles & Responsibilities

  • Leading a team and Tasked with delivering SLAs and achieving quality standards laid down by the client
  • Tracked schedule adherence, maximized staffing efficiency, minimized call abandon rate, minimised average handling time (AHT)
  • Prepared productivity report for client billing purposes, manpower planning Coached, mentored and trained team members
  • Responsible for setting performance goals for your team and ensuring that they align with the overall objectives of the client. These goals may include metrics such as customer satisfaction ratings, first call resolution rate, and average wait time
  • Responsible for managing other resources such as equipment, software, and training materials. This may involve working with vendors or other internal departments to ensure that your team has the tools and resources they need to perform their job effectively

Customer Experience Training Management

Aerospace and Aviation:
June, 2011 - June, 2021

Roles & Responsibilities

  • Responsible for promoting and implementing a safety culture. Imparted safety, security and dangerous goods, leadership and behavioural training to 10000+ crew comprising 160 nationalities
  • Conducting performance analysis, accident / incident investigation, compliance monitoring,driving safety performance indicators (SPIs), continuous improvement initiatives, service delivery & design
  • Developing and maintaining safety policies, procedures, and guidelines to ensure that the company's safety culture is consistent and effective across all levels of the organization
  • Working closely with regulatory bodies to ensure compliance with safety standards and regulations, and keeping up to date with any changes or updates to these regulations
  • Conducting safety audits and inspections of company facilities, equipment, and processes to identify potential hazards and risks, and implementing corrective actions as needed
  • Collaborating with other departments and stakeholders to ensure that safety is integrated into all aspects of the business, from procurement and supply chain management to customer service and marketing

Manager Training Department

Service:
August, 2009 - February, 2010

Roles & Responsibilities

  • Responsible for managing the training department and sperheading inflight projects, VIP flight services for HNIs
  • Finalized schedules and work breakdown structures for upcoming projects (charter flights)
  • Managed external vendors, hotels and flight kitchens
  • Planned logistics and tailored customer solutions manpower contracting and remuneration
  • Performed administrative functions such as account management, training records, inventory management and client engagement

Skills

ADDIE
Lean Six Sigma
OD Models
Communication
Leadership
Coaching
Team Management
Time Management

Education

Bachelors

Hospitality management:
1994-1997

Projects

Instructional Design & Competency Mapping

Consultancy :
July 2014 - December 2014

Incident Reduction, Risk Assessments and Service Improvement

Aerospace and Aviation:
June 2016 - June 2021

Strategic analysis & Organisational Diagnosis

Aerospace and Aviation:
July 2015 - October 2015

Analysis & Planning of OD Interventions

Aerospace and Aviation:
October 2015 - January 2016

Posts

Instructional Design & Competency Mapping

Consultancy :
July 2014 - December 2014

Incident Reduction, Risk Assessments and Service Improvement

Aerospace and Aviation:
June 2016 - June 2021

Strategic analysis & Organisational Diagnosis

Aerospace and Aviation:
July 2015 - October 2015

Analysis & Planning of OD Interventions

Aerospace and Aviation:
October 2015 - January 2016

Courses

Customer Excellence
7 QC Tools
Lean Six Sigma Black Belt
Lean Six Sigma White Belt
Lean Six Sigma Yellow Belt
Lean Six Sigma Green Belt

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