Rakesh New Delhi India

Rakesh

CRM Trainer in New Delhi
Location
New Delhi, India
Trainer Since
February, 2008
Train The Trainer
Customer Care
Technical Sales
Location
New Delhi, India
Trainer Since
February, 2008
Train The Trainer
Customer Care
Technical Sales

CRM Trainer in New Delhi

About Rakesh

Rakesh is a stalwart in the training field, boasting an impressive 15-year career marked by his exceptional expertise in Customer Relationship Management (CRM) and comprehensive software training. His extensive experience reflects an unwavering commitment to nurturing learning and fostering professional growth among individuals and organizations.

In the domain of CRM, Rakesh stands as a beacon of knowledge, guiding individuals and teams toward harnessing the full potential of customer relationship management. His training methodology transcends theory, emphasizing hands-on, practical implementation that enables participants to excel in building and maintaining lasting customer relationships. Furthermore, his proficiency extends to providing thorough software training tailored to professionals at every level, including ICP, MICP, and PCB L4. Rakesh's training programs are known for their depth and practicality, equipping participants with the skills to navigate complex software landscapes confidently.

Rakesh's dedication to empowering individuals through training is a testament to his enduring commitment to personal and professional development. His impact extends far beyond the confines of a classroom, as he plays a pivotal role in shaping countless individuals' skills, competencies, and growth trajectories. His extensive experience and unparalleled expertise make him an invaluable asset in the world of training and development, where he continues to inspire and elevate those fortunate enough to benefit from his guidance.

Rakesh is a Corporate Trainer For

Train The Trainer

Training Since:
February, 2008

Customer Care

Training Since:
April, 2013

Technical Sales

Training Since:
November, 2015

Work Experience

Technical Support Manager

Telecommunication:
May, 2021 - present

Roles & Responsibilities

  • Overseeing a dedicated team of support professionals, ensuring exceptional customer service and technical assistance
  • Managing and optimizing the technical support operations, streamlining processes to enhance efficiency and effectiveness in resolving customer inquiries and issues
  • Analyzing customer feedback and service data to identify trends and areas for improvement and implementing strategies to enhance the overall support experience
  • Developing and implementing training programs for support staff, ensuring they are well-equipped to address customer needs
  • Facilitating communication and coordination between technical support teams and other departments, fostering a collaborative work environment

Manager Technical Support

Computer and Information Technology (IT):
November, 2018 - May, 2021

Roles & Responsibilities

  • Dedicated team of support professionals, ensuring exceptional customer service and technical assistance
  • Managed and optimized the technical support operations, streamlining processes to enhance efficiency and effectiveness in resolving customer inquiries and issues
  • Analyzed customer feedback and service data to identify trends and areas for improvement, implementing strategies to enhance the overall support experience
  • Played a pivotal role in developing and implementing training programs for support staff, ensuring they were well-equipped to address customer needs
  • Facilitated communication and coordination between technical support teams and other departments, fostering a collaborative work environment

Engineer

Computer and Information Technology (IT):
January, 2006 - August, 2013

Roles & Responsibilities

  • Participated in product design and development teams, providing technical expertise to enhance the functionality and features of consumer electronics
  • Collaborated with cross-functional teams to troubleshoot and resolve technical issues reported by customers, ensuring timely resolutions and customer satisfaction
  • Conducted regular maintenance and repair services for electronic products, both in-house and in the field, to ensure optimal functionality and longevity
  • Maintained detailed records of product testing, quality control processes, and customer service interactions to support continuous improvement efforts
  • Engaged in product training sessions for internal staff and service technicians, imparting essential knowledge for effective product support and customer assistance

Assistant Manager

Computer and Information Technology (IT):
December, 2013 - July, 2018

Roles & Responsibilities

  • Played a key role in coordinating cross-functional teams and overseeing project timelines to ensure the successful launch of new consumer electronics product
  • Contributed to the development and execution of marketing strategies, collaborating with the marketing team to drive brand awareness and product promotions
  • Conducted market research and competitor analysis, providing valuable insights for product development and pricing strategies
  • Facilitated training sessions for sales teams, equipping them with product knowledge and sales techniques to achieve revenue targets
  • Maintained comprehensive sales and inventory reports, monitoring product performance and forecasting demand for effective inventory management

Skills

IOT
Time Management
Team Management
Communication Skills
ICP
MICP
CRM

Education

BKN Polytechnic

Electronics:
1998-2001

Projects

Posts

Courses

Train The Trainer
Customer Care
Technical Sales

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