Priyanka Bangalore Urban India

Priyanka

Linux Essential Trainer in Bangalore
Location
Bangalore Urban, India
Trainer Since
April, 2017
ServiceNow Certified System Administrator
Jira
Linux Essential
System Administration
Location
Bangalore Urban, India
Trainer Since
April, 2017
ServiceNow Certified System Administrator
Jira
Linux Essential
System Administration

Linux Essential Trainer in Bangalore

About Priyanka

Meet Priyanka, a seasoned Corporate Trainer with an extensive background spanning over six years in the dynamic realm of IT education. Priyanka's expertise extends across a diverse spectrum, with a strong focus on ServiceNow, Jira, Linux, and System Administration.

In her impressive career, Priyanka has not only accumulated years of training experience but has also become a luminary in the complex domains of ServiceNow, Jira, Linux, and System Administration. Her wealth of knowledge in these areas positions her as a reliable guide for professionals aspiring to master these critical IT domains.

With a dynamic and hands-on approach to training, Priyanka has cultivated a reputation for delivering sessions that transcend theoretical concepts. Her training modules are designed to equip professionals not only with a theoretical foundation but also with practical skills essential for real-world application. Priyanka's commitment to staying abreast of the latest industry trends ensures that her training content is not only relevant but also anticipatory of emerging technologies and methodologies.

Priyanka's training philosophy is rooted in fostering a collaborative and interactive learning environment. She understands that the ever-evolving IT landscape demands continuous learning, and her training sessions reflect a commitment to empowering professionals to navigate the complexities of ServiceNow, Jira, Linux, and System Administration with confidence and proficiency.

Beyond being a Corporate Trainer, Priyanka is a mentor, guiding professionals through the intricacies of these critical IT domains. Her holistic approach to training, coupled with her extensive experience, makes Priyanka a trusted resource for those seeking to enhance their skills and advance their careers in the fast-paced world of IT.

Priyanka is a Corporate Trainer For

ServiceNow Certified System Administrator

Training Since:
September, 2023

Jira

Training Since:
December, 2017

Linux Essential

Training Since:
April, 2017

System Administration

Training Since:
April, 2017

Work Experience

IT Operations Analyst

Computer and Information Technology (IT):
May, 2020 - July, 2021

Roles & Responsibilities

  • Monitored IT systems, networks, and infrastructure to identify and resolve issues promptly & conducted routine maintenance tasks to ensure optimal performance and prevent potential disruptions.
  • Responded to incidents and service requests, diagnosing and resolving technical issues in collaboration with relevant teams. Applied troubleshooting methodologies to address hardware, software, and network problems efficiently.
  • Maintained detailed documentation of system configurations, operational procedures, and issue resolutions & generated regular reports on system performance, incidents, and resolutions for analysis and improvement purposes.
  • Ensured IT systems adhered to security policies and compliance requirements& implemented security measures, conducted regular audits and participated in security incident response activities.
  • Collaborated with cross-functional teams, including network administrators, system engineers, and support staff. Participated in coordination efforts for system upgrades, migrations, and other IT projects, ensuring seamless operations across the organization.

Senior System Administrator

Computer and Information Technology (IT):
July, 2021 - February, 2022

Roles & Responsibilities

  • Oversaw the configuration and optimization of servers, networks, and infrastructure components to ensure high performance and reliability. Implemented best practices for system design and maintenance.
  • Led efforts in diagnosing and resolving complex technical issues related to servers, operating systems, and network infrastructure. Applied advanced troubleshooting skills to minimize downtime and enhance system efficiency.
  • Managed and enforced security protocols, ensuring the integrity and confidentiality of data. Conducted regular security audits, implemented security patches, and developed strategies to mitigate vulnerabilities.
  • Provided leadership to the system administration team, assigning tasks, and mentoring junior administrators. Conducted training sessions to enhance the team's skills and knowledge, fostering a culture of continuous improvement.
  • Maintained comprehensive documentation of system configurations, procedures, and policies. Ensured systems complied with industry regulations and organizational standards, participating in audits and implementing necessary improvements.

System Administrator L2

Computer and Information Technology (IT):
February, 2023 - present

Roles & Responsibilities

  • Managed the configuration and maintenance of servers, operating systems, and software applications. Conducted regular updates, patches, and system optimizations to ensure optimal performance.
  • Provided second-level support to end-users, addressing complex technical issues and escalations. Utilized advanced troubleshooting skills to identify and resolve system-related problems efficiently.
  • Monitored system performance and conducted performance-tuning activities to enhance efficiency. Implemented proactive measures to identify potential issues before they impact system functionality.
  • Collaborated with L1 support teams to escalate and resolve issues beyond their scope. Acted as a point of expertise for junior administrators, providing guidance and knowledge sharing.
  • Maintained detailed documentation of system configurations, procedures, and issue resolutions. Generated reports on system performance, incidents, and resolutions for analysis and improvement purposes.

Skills

ITIL
ITSM
Python
Jira
Java
O365 & M365
VM WARE
VSPHARE
Linux
Vmware/VDI
Azure
Gcp
Cloud Computing

Education

Poornima College of Engineering

Electronics & Communication Engineering:
2017-2018

Projects

Posts

Courses

ServiceNow Certified System Administrator
Jira
Linux Essential
System Administration

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