Pooja Ghaziabad India

Pooja

Interview Skills Trainer in Ghaziabad
Location
Ghaziabad, India
Trainer Since
January, 2016
Personality Development
Business Communication Skills
Interview Skills
Career Counselling
Location
Ghaziabad, India
Trainer Since
January, 2016
Personality Development
Business Communication Skills
Interview Skills
Career Counselling

Interview Skills Trainer in Ghaziabad

About Pooja

Pooja is a seasoned professional passionate about shaping individuals into confident and effective communicators through her expertise in Personality Development, Business Communication Skills, Interview Skills, and Career Counselling. With an impressive track record of seven years as a trainer, Pooja is not only an ICF-certified coach but also an internationally recognized trainer and an ISO-certified expert in Soft Skills, Train the Trainer (TTT), and Corporate Training. Her multifaceted skill set encompasses Soft Skills Excellence, Business Communication, Image Management, Interview Techniques, Career Coaching, and English Linguistic skills, with a specialized focus on Overseas Education exam preparation, particularly IELTS.

Pooja's approach to training is distinctive, incorporating a blend of English and Hindi to cater to diverse audiences. Beyond linguistic skills, she delves into Emotional Intelligence and Mindfulness Strategies, enriching her programs with personal and professional growth tools. Pooja's commitment to her craft goes beyond the conventional, making her a trusted guide for individuals seeking to enhance their professional insight and navigate the intricacies of personal development.

Pooja is a Corporate Trainer For

Personality Development

Training Since:
January, 2016

Business Communication Skills

Training Since:
January, 2016

Interview Skills

Training Since:
January, 2017

Career Counselling

Training Since:
January, 2017

Work Experience

Sr. Guest Relations officer

Construction and Real Estate:
March, 2009 - June, 2012

Roles & Responsibilities

  • Managed guest relations activities, ensuring high customer satisfaction by addressing inquiries, resolving issues, and providing information about services and amenities
  • Coordinated and executed special events and promotions to enhance the guest experience, collaborating with various departments to ensure seamless execution
  • Conducted regular training sessions for the front-line staff to enhance their customer service skills and maintain a consistent standard of service
  • Handled guest feedback and implemented improvement strategies based on the analysis of customer suggestions, contributing to increased positive reviews and ratings
  • Oversaw the resolution of guest complaints and concerns promptly and effectively, demonstrating a proactive approach to maintaining a positive and welcoming environment
  • Prepared and maintained comprehensive reports on guest interactions, feedback, and service-related metrics, providing valuable insights to the management team for continuous improvement

Education And Training Manager

Aerospace and Aviation:
May, 2013 - June, 2015

Roles & Responsibilities

  • Developed and implemented comprehensive training programs to enhance employee skills and knowledge, ensuring alignment with organizational goals and industry best practices
  • Conducted regular assessments of training needs through collaboration with department heads and conducted gap analyses to identify areas for improvement in employee performance
  • Facilitated engaging workshops, seminars, and webinars, utilizing effective instructional techniques to deliver relevant content and foster a culture of continuous learning
  • Managed and created training materials, including manuals, presentations, and e-learning modules, to provide accessible and standardized resources for diverse learning needs
  • Monitored and evaluated the effectiveness of training initiatives through feedback mechanisms and key performance indicators, making data-driven adjustments to enhance overall program impact
  • Collaborated with external training providers, negotiated contracts, and organized external training opportunities to supplement in-house programs, ensuring employees' well-rounded and up-to-date educational experience

Senior Operations Specialist

Banking, Financial Services and Insurance:
June, 2015 - May, 2016

Roles & Responsibilities

  • Managed the credit card process as a Senior Operations Specialist, overseeing and ensuring the efficient handling of customer queries and concerns
  • Collaborated with cross-functional teams to streamline operations, enhancing overall process efficiency and customer satisfaction
  • Conducted regular training sessions for team members, imparting knowledge on industry best practices and ensuring a high level of expertise within the team
  • Implemented process improvements based on data analysis, significantly reducing processing time and increasing accuracy in customer transactions
  • Played a key role in developing and maintaining standard operating procedures, ensuring adherence to compliance guidelines, and minimizing errors in the credit card processing workflow
  • Contributed to achieving team targets by consistently meeting and exceeding performance metrics, fostering a culture of continuous improvement within the operations team

Corporate Trainer

Education:
December, 2015 - present

Roles & Responsibilities

  • Conduct English Efficiency and IELTS Training sessions for individuals aspiring to pursue career opportunities abroad, focusing on enhancing language proficiency and exam preparation skills
  • Deliver comprehensive Interview and soft skills training to students, ensuring they are well-equipped for future job opportunities and placements
  • Assist candidates in improving their overall communication skills, offering guidance on effective verbal and non-verbal communication techniques, including body language
  • Provide personalized coaching to individuals to enhance their grooming and personality development, emphasizing international standards
  • Design and implement training programs to address specific needs and challenges related to language proficiency, interview preparation, and soft skills enhancement
  • Continuously assess training effectiveness and adapt methodologies to meet evolving needs, fostering a dynamic learning environment for individuals seeking career development and personal growth

Skills

Leadership
Time Management
Personal Development
Business Communications
CRM

Education

Sikkim Manipal University

Personnel Administration:
2009-2011

Projects

Posts

Courses

Personality Development
Business Communication Skills
Interview Skills
Career Counselling

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