Pankaj

Pankaj is an experienced information technology professional with over 15 years of experience. He has spent nearly seven years consulting on ITIL Service Management processes and related governance frameworks. He has a wealth of experience in technology, infrastructure management, service management (ITSM), operations, and project management.

Pankaj has extensive experience in various IT Service Management functions, including incident management, problem management, change management, transition management, and event management. He is ITILv3 Expert certified and has experience working within global organizations. He is also proficient in using various ITSM tools such as ServiceNow, Remedy, and the Agile tool JIRA.

Pankaj has excellent research and analytical skills, experience in documenting customer issues and providing escalation, and is proficient in problem-solving, root cause analysis, impact analysis, change management, and risk management. He is also a proven team leader, trainer, and motivator who can enhance team productivity through integrated efforts, and he has experience in managing, mentoring, and coaching team members.