Natsha Udaipur India

Natsha

Personality Development Trainer in Udaipur
Location
Udaipur, India
Trainer Since
April, 2017
Voice Coach
Telephone Etiquettes
Personality Development
Employability Skills
Location
Udaipur, India
Trainer Since
April, 2017
Voice Coach
Telephone Etiquettes
Personality Development
Employability Skills

Personality Development Trainer in Udaipur

About Natsha

Natasha is a multifaceted professional with a wealth of experience and expertise in voice coaching, telephone etiquette, personality development, and employability skills training. With a proven track record spanning 7 years, Natasha has consistently delivered outstanding results in her roles as a trainer and leader. A relentless commitment to excellence has marked her journey in the professional training arena, a keen eye for talent and a remarkable ability to shape individuals into confident, articulate, and proficient communicators.

Having effectively managed teams and conducted candidate screenings, Natasha possesses a unique perspective on the critical interplay between soft skills and career success. Her extensive experience in providing English and communication training, alongside a range of other essential soft skills, has helped countless individuals unlock their true potential. Natasha's leadership skills shine through in her ability to nurture and develop talent, making her a trusted mentor and coach. In the ever-evolving landscape of professional development, Natasha is a testament to dedication, expertise, and an unwavering commitment to empowering individuals to excel in their careers.

Natsha is a Corporate Trainer For

Voice Coach

Training Since:
April, 2017

Telephone Etiquettes

Training Since:
May, 2019

Personality Development

Training Since:
November, 2018

Employability Skills

Training Since:
September, 2021

Work Experience

Area Head

Non-profit and Charitable:
October, 2016 - present

Roles & Responsibilities

  • Trained students and unemployed professionals in core employability skills programs, assisting them in securing job placements
  • Progressed to the role of Area Head and successfully managed the Silvassa center, overseeing its operations and team
  • Conducted pre-assessments, provided counseling, and enrolled candidates into the employability skills program, aligning their needs with the program's objectives
  • Managed the enrollment process for the 60-day program, ensuring candidates' seamless transition into the training
  • Developed and implemented module allocation schedules, optimizing the learning process for candidates and enhancing program effectiveness
  • Maintained consistent oversight of ongoing batches, monitoring progress, and conducting additional sessions on work readiness and interview skills to enhance candidates' employability further

Soft Skills Trainer

Computer and Information Technology (IT):
March, 2013 - September, 2013

Roles & Responsibilities

  • Delivered engaging and informative workshops on various soft skills, such as communication, teamwork, leadership, and problem-solving, tailored to the specific needs of participants
  • Conducted pre-training assessments to identify participants' strengths and weaknesses in soft skills, allowing for customized training plans and targeted improvement
  • Created and curated training materials, including presentations, handouts, and case studies, to support the learning objectives of each session
  • Offered constructive feedback to participants through role-playing exercises, simulations, and real-life scenarios, helping them practice and refine their soft skills
  • Regularly tracked participants' progress and assessed the effectiveness of the training program, making adjustments as needed to ensure desired skill development
  • Kept abreast of the latest trends in soft skills development and training methodologies, continuously improving and adapting training content to remain relevant and impactful

Customer Care Officer

Consultancy :
March, 2000 - February, 2003

Roles & Responsibilities

  • Provided customers with comprehensive product information, addressing inquiries and concerns promptly and accurately
  • Implemented quality checks and procedures to enhance the overall customer service experience, ensuring high standards of support and satisfaction
  • Coached and trained newly onboarded customer care officers, equipping them with in-depth product knowledge and effective customer service techniques to meet customer needs and optimize customer satisfaction
  • Collaborated with cross-functional teams to identify and resolve complex customer issues, ensuring a seamless and efficient resolution process
  • Maintained up-to-date knowledge of product offerings, policies, and procedures, facilitating informed decision-making when assisting customers
  • Generated and analyzed customer feedback data, identifying areas for improvement and implementing strategies to enhance the quality of customer care services

Senior Customer Service Associate

Computer and Information Technology (IT):
June, 2002 - July, 2003

Roles & Responsibilities

  • Provided support to 10 consultants in a voice-based sales process, ensuring the team met and exceeded performance targets
  • Monitored calls and provided constant feedback to agents to enhance their communication skills, sales techniques, and customer service quality
  • Conducted training sessions for new hires and consultants, delivering comprehensive process-based training to help them understand product knowledge, sales strategies, and customer interaction protocols
  • Implemented and introduced training programs to facilitate a smoother transition from training to operations, reducing the learning curve for new team members and improving overall efficiency
  • Collaborated with management to identify areas for improvement in the sales process and customer service delivery, actively participating in process enhancements and improvements
  • Acted as a mentor and resource for team members, offering guidance, resolving escalated customer issues, and assisting in problem-solving to ensure customer satisfaction and team success

Trainer

Consultancy :
November, 2009 - January, 2013

Roles & Responsibilities

  • Conducted English language training, encompassing both written and spoken aspects, for students to enhance their proficiency in the language
  • Developed experiential training programs and course content to ensure engaging and effective learning experiences
  • Provided coaching and guidance to students on basic Personality Development and Interviewing skills to improve their employability and job placement prospects
  • Assessed the performance of underperforming students, offering constructive feedback and tailored support to help them improve their skills and knowledge
  • Organized and conducted extra training batches based on students' individual capabilities, ensuring a customized approach to their learning and growth
  • Contributed to the induction program by delivering guest lectures at other centers, thereby assisting in the training and developing newly hired faculties, sharing expertise, and fostering a collaborative learning environment

Skills

Team Management
Communication Skills
Soft Skills
Time Management
Leadership Skills

Education

Barkatullah University, Bhopal

Management:
1998-2001

Projects

Posts

Courses

Voice Coach
Telephone Etiquettes
Personality Development
Employability Skills

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