Mounata Bengaluru India

Mounata

Accent and Soft Skills Trainer in Bengaluru
Location
Bengaluru, India
Trainer Since
January, 2019
Accent and Soft Skills Trainer
Location
Bengaluru, India
Trainer Since
January, 2019
Accent and Soft Skills Trainer

Accent and Soft Skills Trainer in Bengaluru

About Mounata

Mounata is a Certified Soft Skills Trainer with a Master's Degree in Business Administration (MBA) in Human Resources. She has 15 years of work experience and nine years dedicated to training. Throughout her journey as a trainer, Mounata has gained valuable experience in personal growth.

Mounata's involvement in various levels of training, ranging from freshers to top-level management, has prepared her to understand the different degrees of training needs and target those training needs effectively. She is known for her interactive training sessions and has a track record of delivering exceptional results. Mounata has been engaged in various skills training, accent training, content writing, and content development. This has helped her to deliver outstanding results in her training sessions. She is fully committed to delivering something extraordinary out of her training sessions. She trains in Neutral, US, and UK accents, Telephone Skills, Etiquette, Presentation Skills, Business Writing, and Leadership Skills. With her wealth of experience and skills, Mounata is well-suited to provide training and development services to organizations and individuals looking to improve their soft skills.

Mounata is a Corporate Trainer For

Accent and Soft Skills Trainer

Training Since:
January, 2019

Work Experience

Training – Accent, Soft Skills

Education:
March, 2013 - March, 2019

Roles & Responsibilities

  • Trained individuals and groups on the accent (Neutral, US, and UK) and soft skills for various corporate clients
  • Organized and managed the “Train-The-Trainer” program for the in-house trainers in many institutes to upgrade their skills
  • Advanced and upgraded training materials from time to time to keep them up to date
  • Planned, created, and executed new training programs and techniques. Facilitated several workshops and training programs
  • Implemented tracking mechanisms to analyze the outcome of workshops and training programs

Research/Quality Analyst and Training

Education:
March, 2010 - March, 2011

Roles & Responsibilities

  • Worked on US Tax Research Process (Pilot), which involved assessing property tax by calculating the tax based on the property via communicating with the county tax assessor’s offices to evaluate the accuracy and conclude on the tax amount to finally pay taxes on behalf of the customers’ Escrow & Non-Escrow accounts
  • Prepared SOP (Standard Operating Procedure) for the Tax Research Process (Pilot) and trained new hires on the Tax Research Procedures
  • Compiled statistics, evaluated data, formed conclusions and presented project recommendations to the management.
  • Conducted New Hire and Refresher Training Programs on Tax Research, Communication Skills, Business Writing Skills, Customer Service, Telephone Etiquette, E-mail Etiquette, and US Culture
  • Scheduled and executed training calendar, evaluated training programs and collated feedback
  • Conceptualized and developed training methods for improved performance & productivity
  • Identified training needs across levels, managed regular assessments of training needs, and customized training programs to meet specific requirements

Skills

Telephone Skills & Etiquette
Presentation Skills
Business Writing
Leadership Skills
Interpersonal Skills
Effective Communication
Interview Skills
Performance Management
Relationship Management
Public Speaking
Team Development

Education

Masters of Business Administration

Pharmacy:
2012-2013

Projects

Posts

Courses

Accent and Soft Skills Trainer

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