Laura

With over a decade of experience as a Corporate Trainer, Laura stands out as a specialist in Telephone Etiquette, bringing a wealth of knowledge and practical insights to her training sessions. Laura’s expertise in this essential communication skill has helped numerous professionals and organizations elevate their telephone interactions, ensuring that every call is handled with professionalism, clarity, and effectiveness.

Laura’s training approach is meticulously designed to address the nuances of telephone communication, emphasizing the importance of tone, clarity, and responsiveness. Her programs are tailored to meet the specific needs of diverse audiences, from frontline staff to senior executives, ensuring that every participant gains a deep understanding of how to manage calls with confidence and efficiency.

Throughout her career, Laura has been instrumental in transforming the way organizations handle telephone interactions. Her sessions cover a broad spectrum of topics, including effective call-handling techniques, managing challenging conversations, and fostering a positive impression through telephone communication. Laura’s interactive training methods incorporate role-plays, real-life scenarios, and feedback sessions to enhance learning retention and practical application.

Laura’s dedication to refining telephone etiquette is rooted in her belief that effective communication is the cornerstone of professional success. Her ability to convey complex concepts in a clear, engaging manner has earned her a reputation as a leading expert in her field. Whether you’re looking to improve customer service, enhance internal communications, or simply ensure that every call reflects your organization’s values, Laura’s expertise in Telephone Etiquette is an invaluable asset.

Her commitment to excellence in telephone communication makes her a sought-after trainer, poised to make a significant impact on any organization’s communication strategy.