Krishnendu Kolkata India

Krishnendu

Business Communication Skills Trainer in Kolkata
Location
Kolkata, India
Trainer Since
March, 2011
Business Communication Skills
Leadership Skills
Location
Kolkata, India
Trainer Since
March, 2011
Business Communication Skills
Leadership Skills

Business Communication Skills Trainer in Kolkata

About Krishnendu

Krishnendu is a certified English Language Trainer with over 15 years of experience in the training and customer service industry. He has worked as a Voice & Accent Trainer and Process Trainer for over a decade with various BPOs. He has trained NHT batches for domains such as E-Commerce, US Recruitment, Telecom, Tech Support, and Customer Care, focusing on helping candidates overcome MTI and RTI and develop a Neutral Accent to cater to global customers.

He has experience conducting refresher training on Communication and Soft Skills for performance enhancement. He has designed, developed, and delivered a Leadership Training program for newly promoted or inducted Team Leads and Trainers. Additionally, he has conducted training programs on People Management, Leadership, Communication/Soft skills & Process, and consistently aimed to achieve positive results.

Krishnendu is a Corporate Trainer For

Business Communication Skills

Training Since:
March, 2011

Leadership Skills

Training Since:
May, 2022

Work Experience

Consultant trainer

Computer and Information Technology (IT):
July, 2015 - June, 2016

Roles & Responsibilities

  • A certified English Language Trainer from IndiaCan, associated with many MNCs and conducted Freelance training
  • More than 15 years of overall experience in the Training, Customer Service & Airlines Industry
  • Working as a Voice & Accent Trainer as well as Process Trainer for more than 10 years with various BPOs
  • Trained NHT batches for domains like E-Commerce, US Recruitment, Telecom, Tech Support, and Customer Care. Emphasizing on assisting candidates to overcome MTI and RTI, and develop a Neutral Accent to cater to global customers
  • Based upon TNI, organized, and conducted refresher training on Communication and soft skills for performance enhancement.
  • Experience in Process/soft skills/up-skill training
  • Designed, developed, and delivered Leadership Training program for newly promoted/inducted team leads and trainers
  • Conducted training programs on People Management, Leadership, Communication/Soft skills & Process, and consistently nurtured goals toward positive results

Consultant Trainer

E-commerce:
July, 2016 - June, 2017

Roles & Responsibilities

  • Responsible for designing and updating training materials and curricula, ensuring they align with the organization's objectives and industry best practices.
  • Lead and facilitate training sessions, demonstrating expert knowledge and guiding other trainers. Model effective teaching techniques and create an engaging learning environment.
  • Develop assessment tools and methodologies to measure the effectiveness of training programs. Analyze training outcomes and use data to make necessary improvements and adjustments.
  • Mentor and coach other trainers, helping them enhance their instructional skills, subject matter expertise, and overall professional development.
  • Ensure all trainers adhere to the organization's training standards and quality benchmarks. Conduct regular audits and provide feedback for continuous improvement.
  • Stay current with industry trends, new training methodologies, and emerging technologies. Explore innovative approaches to training and recommend their integration into existing programs to keep them up-to-date and effective. Like11:34 am

Associate

Automotive:
January, 2008 - August, 2008

Roles & Responsibilities

  • Team mentor, where responsibilities included assisting other team members with Email drafting, helping with first-level quality checks, taking update huddles, and providing need-based training
  • Diary Management of 15 Sales and Business Managers and 4 General Managers from the CBS sales directorate
  • Handling Flight bookings, Hotel bookings, Car bookings, and hospitality
  • Setting up meetings and booking Meeting rooms Flexi desks and arrange for the travel of the concerned Managers & sending out Outlook invites to the required personnel on GM/BM/SM request

Customer Care Associate

Construction and Real Estate:
September, 2008 - March, 2010

Roles & Responsibilities

  • Was working in the Fares & Ticketing dept. My role involved assisting advisors with fare rules & cancellation policies, providing with latest updates & need-based training if & when required. Also, loading TST for Redemption bookings was one of the core activities along with issuing tickets for 1st as well as reissues
  • Assist customers to make new reservations or change an existing reservation. Explaining the terms & conditions
  • Cancellation of reservations & processing refunds where applicable
  • Assisting Travel Agents & Partner Airlines Staff in making new reservations or in amending existing ones also was a part of the core activity
  • Assisted passengers with lost luggage queries & tracing lost baggage
  •  Ensuring timely issuance of tickets to assure apt Customer Service
  • Calling up passengers in case a reservation has undergone a Schedule Change. If required Re-accommodating passengers according to their convenience or providing a Full Refund

Process and Communication Trainer

Computer and Information Technology (IT):
June, 2013 - February, 2014

Roles & Responsibilities

  • As a Process Trainer, my core job included ongoing observations of direct reports, providing guidance, mentoring, and support that focused on the performance improvement of the candidate
  • Accountable for New Hire Process, Communication training, Nesting, Performance during 30-60-90 days, and overall knowledge management during BAU
  • Designing process training plans with inputs from client SMEs
  • Sending reports/MIS to the Operations team on the progress/pending status of activities
  • Reviewing content at regular intervals to ensure all updates are incorporated
  • Conducting refresher training based on TNI
  • Managing Knowledge Check for New Hires & Production Staff
  • Conducted one-on-one training of candidates on English, Phonetics, Customer Service, and Culture

Process and Voice & Accent Trainer

Computer and Information Technology (IT):
March, 2011 - July, 2012

Roles & Responsibilities

  • As a Voice& Accent Trainer role was to train batches on concepts of VnA. Training newly hired candidates on Consonant & Vowel sounds, Syllable & Word Stress, Voice Modulation, Articulation, etc. Assisting them in getting rid of MTI & Indianism. The key role also involved coaching in Grammar – Parts of Speech, Articles, Prepositions, Tenses, and SVA
  • As a Process trainer imparted inputs on products and processes. Also, my responsibilities included assisting them in coming up with the learning curve and ensuring they cleared the training procedure and ability to deliver on the production floor
  • Providing Soft Skills training for the international outbound process
  • Imparting Sales Training to the freshly inducted candidates
  • Handling OJT batches was also a core responsibility to ensure increased productivity and sales
  • Setting up daily/weekly huddles with trainees to track progress and resolve any issues 
  • Conducted audits, calibration with QAs & Training Need Assessments (TNA) for employees in BAU Operations

Freelance Lead Trainer

Computer and Information Technology (IT):
May, 2021 - October, 2021

Roles & Responsibilities

  • Designed, developed, and delivered a Leadership Training program on a PAN India basis for newly promoted/inducted team leads and trainers
  • Handled a pool of 3 trainers from projects related to E-commerce, sales, and customer care
  • Supervised and ensured smooth delivery of NHT batches for all projects
  • Organized and supervised refresher training for the bottom and mid-performing assets from a process and communication/soft skills perspective

Skills

MS Power Point
MS Excel

Education

WBCHSE - West Bengal Council of Higher Secondary Education

Commerce:
1997-2000

Projects

Posts

Courses

Business Communication Skills
Leadership Skills

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