Krishnendu - Business Communication Skills Trainer in Kolkata, India

Krishnendu is a certified English Language Trainer with over 15 years of experience in the training and customer service industry. He has worked as a Voice & Accent Trainer and Process Trainer for over a decade with various BPOs. He has trained NHT batches for domains such as E-Commerce, US Recruitment, Telecom, Tech Support, and Customer Care, focusing on helping candidates overcome MTI and RTI and develop a Neutral Accent to cater to global customers.

He has experience conducting refresher training on Communication and Soft Skills for performance enhancement. He has designed, developed, and delivered a Leadership Training program for newly promoted or inducted Team Leads and Trainers. Additionally, he has conducted training programs on People Management, Leadership, Communication/Soft skills & Process, and consistently aimed to achieve positive results.

Krishnendu is a Corporate Trainer For

Business Communication Skills

Training Since:

March, 2011

Leadership Skills

Training Since:

May, 2022

Work Experience

Consultant trainer

Computer and Information Technology (IT):

July, 2015 - June, 2016

Roles & Responsibilities

A certified English Language Trainer from IndiaCan, associated with many MNCs and conducted Freelance training
More than 15 years of overall experience in the Training, Customer Service & Airlines Industry
Working as a Voice & Accent Trainer as well as Process Trainer for more than 10 years with various BPOs
Trained NHT batches for domains like E-Commerce, US Recruitment, Telecom, Tech Support, and Customer Care. Emphasizing on assisting candidates to overcome MTI and RTI, and develop a Neutral Accent to cater to global customers
Based upon TNI, organized, and conducted refresher training on Communication and soft skills for performance enhancement.
Experience in Process/soft skills/up-skill training
Designed, developed, and delivered Leadership Training program for newly promoted/inducted team leads and trainers
Conducted training programs on People Management, Leadership, Communication/Soft skills & Process, and consistently nurtured goals toward positive results

Consultant Trainer

E-commerce:

July, 2016 - June, 2017

Roles & Responsibilities

Responsible for designing and updating training materials and curricula, ensuring they align with the organization's objectives and industry best practices.
Lead and facilitate training sessions, demonstrating expert knowledge and guiding other trainers. Model effective teaching techniques and create an engaging learning environment.
Develop assessment tools and methodologies to measure the effectiveness of training programs. Analyze training outcomes and use data to make necessary improvements and adjustments.
Mentor and coach other trainers, helping them enhance their instructional skills, subject matter expertise, and overall professional development.
Ensure all trainers adhere to the organization's training standards and quality benchmarks. Conduct regular audits and provide feedback for continuous improvement.
Stay current with industry trends, new training methodologies, and emerging technologies. Explore innovative approaches to training and recommend their integration into existing programs to keep them up-to-date and effective. Like11:34 am

Associate

Automotive:

January, 2008 - August, 2008

Roles & Responsibilities

Team mentor, where responsibilities included assisting other team members with Email drafting, helping with first-level quality checks, taking update huddles, and providing need-based training
Diary Management of 15 Sales and Business Managers and 4 General Managers from the CBS sales directorate
Handling Flight bookings, Hotel bookings, Car bookings, and hospitality
Setting up meetings and booking Meeting rooms Flexi desks and arrange for the travel of the concerned Managers & sending out Outlook invites to the required personnel on GM/BM/SM request

Customer Care Associate

Construction and Real Estate:

September, 2008 - March, 2010

Roles & Responsibilities

Was working in the Fares & Ticketing dept. My role involved assisting advisors with fare rules & cancellation policies, providing with latest updates & need-based training if & when required. Also, loading TST for Redemption bookings was one of the core activities along with issuing tickets for 1st as well as reissues
Assist customers to make new reservations or change an existing reservation. Explaining the terms & conditions
Cancellation of reservations & processing refunds where applicable
Assisting Travel Agents & Partner Airlines Staff in making new reservations or in amending existing ones also was a part of the core activity
Assisted passengers with lost luggage queries & tracing lost baggage
Ensuring timely issuance of tickets to assure apt Customer Service
Calling up passengers in case a reservation has undergone a Schedule Change. If required Re-accommodating passengers according to their convenience or providing a Full Refund

Process and Communication Trainer

Computer and Information Technology (IT):

June, 2013 - February, 2014

Roles & Responsibilities

As a Process Trainer, my core job included ongoing observations of direct reports, providing guidance, mentoring, and support that focused on the performance improvement of the candidate
Accountable for New Hire Process, Communication training, Nesting, Performance during 30-60-90 days, and overall knowledge management during BAU
Designing process training plans with inputs from client SMEs
Sending reports/MIS to the Operations team on the progress/pending status of activities
Reviewing content at regular intervals to ensure all updates are incorporated
Conducting refresher training based on TNI
Managing Knowledge Check for New Hires & Production Staff
Conducted one-on-one training of candidates on English, Phonetics, Customer Service, and Culture

Process and Voice & Accent Trainer

Computer and Information Technology (IT):

March, 2011 - July, 2012

Roles & Responsibilities

As a Voice& Accent Trainer role was to train batches on concepts of VnA. Training newly hired candidates on Consonant & Vowel sounds, Syllable & Word Stress, Voice Modulation, Articulation, etc. Assisting them in getting rid of MTI & Indianism. The key role also involved coaching in Grammar – Parts of Speech, Articles, Prepositions, Tenses, and SVA
As a Process trainer imparted inputs on products and processes. Also, my responsibilities included assisting them in coming up with the learning curve and ensuring they cleared the training procedure and ability to deliver on the production floor
Providing Soft Skills training for the international outbound process
Imparting Sales Training to the freshly inducted candidates
Handling OJT batches was also a core responsibility to ensure increased productivity and sales
Setting up daily/weekly huddles with trainees to track progress and resolve any issues
Conducted audits, calibration with QAs & Training Need Assessments (TNA) for employees in BAU Operations

Freelance Lead Trainer

Computer and Information Technology (IT):

May, 2021 - October, 2021

Roles & Responsibilities

Designed, developed, and delivered a Leadership Training program on a PAN India basis for newly promoted/inducted team leads and trainers
Handled a pool of 3 trainers from projects related to E-commerce, sales, and customer care
Supervised and ensured smooth delivery of NHT batches for all projects
Organized and supervised refresher training for the bottom and mid-performing assets from a process and communication/soft skills perspective

Skills

MS Power Point

MS Excel

Education

WBCHSE - West Bengal Council of Higher Secondary Education

Commerce:

1997-2000

Projects

Posts

Courses

Business Communication Skills

Leadership Skills

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Business Communication Skills Trainer in Kolkata

About Krishnendu

Krishnendu is a Corporate Trainer For

Business Communication Skills

Leadership Skills

Work Experience

Consultant trainer

Roles & Responsibilities

Consultant Trainer

Roles & Responsibilities

Associate

Roles & Responsibilities

Customer Care Associate

Roles & Responsibilities

Process and Communication Trainer

Roles & Responsibilities

Process and Voice & Accent Trainer

Roles & Responsibilities

Freelance Lead Trainer

Roles & Responsibilities

Skills

Education

WBCHSE - West Bengal Council of Higher Secondary Education

Projects

Posts

Courses

Want Krishnendu for your Next Training?

Other Trainers

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