Jozette Minneapolis United States

Jozette

Business Process Management Trainer in Minneapolis
Location
Minneapolis, United States
Trainer Since
February, 2015
Zoho CRM
AgilePM
Organizational Business Analysis
Business Process Management
Process Maps
Certified Scrum Product Owner (CSPO)
Professional Scrum Master
Agile Scrum
Location
Minneapolis, United States
Trainer Since
February, 2015
Zoho CRM
AgilePM
Organizational Business Analysis
Business Process Management
Process Maps
Certified Scrum Product Owner (CSPO)
Professional Scrum Master
Agile Scrum

Business Process Management Trainer in Minneapolis

About Jozette

Meet Jozette, a seasoned corporate trainer with over nine years of invaluable expertise in guiding professionals toward excellence in their respective fields. Armed with a robust skill set and a wealth of experience, Jozette stands as a stalwart in the realm of corporate training, specializing in a diverse array of domains including Zoho CRM, Agile Project Management, Organizational Business Analysis, Business Process Management, and Process Mapping.

Jozette's journey in the corporate training sphere has been marked by a relentless pursuit of knowledge and a commitment to empowering individuals and teams to reach their fullest potential. With an extensive background in Zoho CRM, Jozette possesses a deep understanding of customer relationship management systems, enabling her to impart comprehensive training tailored to meet the unique needs of businesses.

Furthermore, Jozette's proficiency extends to Agile Project Management methodologies, where she not only equips professionals with the tools and techniques to navigate complex projects but also instills a mindset of adaptability and collaboration essential for success in today's dynamic business landscape. Her certification as a Certified Scrum Product Owner (CSPO) underscores her mastery of Agile principles, ensuring that her training sessions are not only informative but also align with industry best practices.

Moreover, Jozette's expertise in Organizational Business Analysis adds a strategic dimension to her training approach, allowing her to delve deep into the intricacies of business processes and identify areas for improvement and optimization. Her proficiency in Business Process Management and Process Mapping further enriches her training programs, providing participants with actionable insights to streamline workflows and enhance operational efficiency.

With credentials including Professional Scrum Master and Agile Scrum certifications, Jozette brings a wealth of knowledge and hands-on experience to the table, making her a trusted mentor and guide for professionals seeking to excel in their roles. Through her engaging training sessions and personalized coaching, Jozette continues to make a lasting impact on individuals and organizations alike, fostering a culture of continuous learning and growth.

Jozette is a Corporate Trainer For

Zoho CRM

Training Since:
April, 2018

AgilePM

Training Since:
January, 2021

Organizational Business Analysis

Training Since:
February, 2018

Business Process Management

Training Since:
February, 2015

Process Maps

Training Since:
February, 2016

Certified Scrum Product Owner (CSPO)

Training Since:
February, 2022

Professional Scrum Master

Training Since:
January, 2021

Agile Scrum

Training Since:
January, 2021

Work Experience

Software Trainer & Consultant

Consultancy :
September, 2010 - February, 2020

Roles & Responsibilities

  • Documented current and future state process documents for over 20 unique consulting clients. Provided analysis on those process documents that resulted in a process change over a technology change more than 25% of the time, resulting in saved costs
  • Created internal systems and processes that allowed the consulting department to provide data to both finance and sales teams more efficiently, resulting in a revenue gain of over $1 Million in 2019
  • Provided onsite software training to over 150 utilities across North America
  • Developed a new strategy and design for curriculum development, which included a focus on the technology, process, and data transformation
  • Streamlined the training process from request to sign off, which resulted in an increase of training satisfaction scores of 50%

Product Owner

Consultancy :
February, 2020 - May, 2023

Roles & Responsibilities

  • Responsible for gathering requirements from stakeholders, analyzing market trends, and prioritizing features based on business value and customer needs
  • Maintained a prioritized list of user stories and features in the product backlog, ensuring clarity, transparency, and alignment with the overall product vision and strategy
  • Collaborated closely with the development team, providing clear and concise requirements, clarifying doubts, and ensuring a shared understanding of the product vision and goals
  • Responsible for product releases, determining which features and enhancements would be included in each release based on factors such as market demand, resource constraints, and feedback from stakeholders
  • Responsible for the development team and stakeholders, representing the voice of the customer and ensuring that the product met or exceeded customer expectations. They facilitated communication, gathered feedback, and managed expectations throughout the development process

Business Analyst

Consultancy :
May, 2023 - present

Roles & Responsibilities

  • Spearheaded the successful planning, execution, and delivery of projects for over a dozen small businesses, ensuring alignment with organizational goals and objectives
  • Developed and implemented comprehensive project plans, including resource allocation, risk management strategies, and communication protocols, resulting in streamlined project workflows and improved efficiency
  • Conducted interactive training sessions both in-person and virtually, leveraging multimedia tools and interactive simulations to enhance participant engagement and knowledge retention
  • Demonstrated measurable improvements in user proficiency and productivity following training interventions, contributing to enhanced organizational efficiency and ROI on Zoho product investments

Skills

PM
Zoho
Business Analysis
Project Management
Agile Project Management
Zoho Product Expert
Process Diagram
Data Diagram
Scrum Master
Product Owner

Education

University of Minnesota, Morris

Art History:
2004-2007

George Washington University

Art History:
2008-2010

Projects

Posts

Courses

Zoho CRM
AgilePM
Organizational Business Analysis
Business Process Management
Process Maps
Certified Scrum Product Owner (CSPO)
Professional Scrum Master
Agile Scrum

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