Fidelis Limuru Kenya

Fidelis

Data Management Systems (DMS) Trainer in Limuru
Location
Limuru, Kenya
Trainer Since
January, 2016
Data Management Systems (DMS)
Warehouse Management Systems (WMS)
Location
Limuru, Kenya
Trainer Since
January, 2016
Data Management Systems (DMS)
Warehouse Management Systems (WMS)

Data Management Systems (DMS) Trainer in Limuru

About Fidelis

Meet Fidelis, a seasoned corporate trainer with an impressive track record, boasting over eight years of hands-on experience in the intricate domains of Data Management Systems (DMS) and Warehouse Management Systems (WMS). Fidelis has firmly established herself as a leading expert in the corporate training arena, wielding extensive knowledge and practical insights to empower professionals across diverse industries.

Within the dynamic landscape of Data Management Systems, Fidelis has demonstrated a remarkable proficiency in navigating the complexities associated with organizing, storing, and retrieving data. Her depth of understanding extends beyond the theoretical frameworks, encompassing practical strategies that enhance data efficiency and contribute to the seamless flow of information within organizational structures.

In the realm of Warehouse Management Systems, Fidelis stands out for her adeptness in optimizing logistical operations. Her expertise lies in streamlining warehouse processes, improving inventory management, and implementing strategies that elevate overall operational efficiency. With an acute awareness of industry trends and emerging technologies, she ensures that her training programs remain at the forefront of innovation.

Fidelis's commitment to corporate training goes beyond the conventional, as she meticulously tailors her sessions to address the unique needs of her audience. Her training modules are not only informative but also interactive and engaging, fostering an environment conducive to active learning and skill absorption. Her reputation for clear and effective communication, combined with her passion for facilitating knowledge transfer, has garnered acclaim from both participants and peers.

In summary, Fidelis emerges as a distinguished corporate trainer, bringing to the table a wealth of experience and a profound understanding of Data Management Systems and Warehouse Management Systems. Her holistic approach, coupled with a commitment to staying ahead of industry advancements, positions her as an invaluable asset in shaping the competencies of professionals navigating the intricacies of corporate technology.

Fidelis is a Corporate Trainer For

Data Management Systems (DMS)

Training Since:
January, 2016

Warehouse Management Systems (WMS)

Training Since:
January, 2016

Work Experience

Training and Technical Support Associate

Computer and Information Technology (IT):
August, 2022 - August, 2023

Roles & Responsibilities

  • Provided training sessions to new employees, including instruction on company policies, software usage, and technical procedures.
  • Offered technical support to clients and internal staff, troubleshooting software and hardware issues via phone, email, or in-person meetings.
  • Created and updated training materials, manuals, and online resources to ensure accurate and up-to-date information for users.
  • Collaborated with cross-functional teams to identify areas for improvement in training processes and technical support procedures.
  • Maintained detailed records of training sessions, technical issues, and resolutions to track performance and identify trends for future improvement.

Head of Help Desk

Computer and Information Technology (IT):
November, 2020 - July, 2022

Roles & Responsibilities

  • Led and supervised a team of help desk support staff, assigning tasks, providing guidance, and ensuring efficient resolution of technical issues.
  • Developed and implemented help desk procedures and protocols to streamline support operations and improve response times.
  • Evaluated and prioritized incoming support requests, delegating tasks to team members based on expertise and workload.
  • Conducted performance reviews and provided training to help desk staff to enhance their skills and knowledge in troubleshooting and customer service.
  • Collaborated with IT management to identify recurring technical issues, recommend solutions, and implement preventive measures to minimize downtime and improve user satisfaction.

Technical Support Technician

Computer and Information Technology (IT):
November, 2017 - November, 2018

Roles & Responsibilities

  • Provided technical assistance to customers and end-users, resolving hardware and software issues through phone, email, or remote access tools.
  • Diagnosed and troubleshooted technical problems, including network connectivity, software installation, and system configuration.
  • Documented support interactions, including issues reported and solutions provided, to maintain accurate records and facilitate future problem-solving.
  • Assisted in the development and maintenance of knowledge bases, FAQs, and user guides to empower users to resolve common issues independently.
  • Collaborated with other technical support team members and escalated complex issues to higher-level support personnel when necessary to ensure timely resolution.

Skills

Cybersecurity
IT Operations
Software Testing
Customer Experience
Wide Area Network (WAN)
Service Desk
Computer Hardware Troubleshooting
System Monitoring
Cisco Networking
Zendesk
Jira
Confluence
Customer Support
Problem Solving
Technical Support
Technical Product Training
Database Management System (DBMS)

Education

Mt. Kenya University

Network and System Administration:
2010-2014

Projects

Posts

Courses

Data Management Systems (DMS)
Warehouse Management Systems (WMS)

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