Dipika

Dipika has varied experience in retail, corporate, BPO, and EdTech training, having trained more than 2000 learners/professionals across verticals. She strongly believes in experiential learning, whereby learners use a hands-on approach to language solutions. Dipika has managed and mentored 12 member team comprising trainers and voice coaches to manage NPS for 400+ FTEs for 3 Barclays business functions, wherein she demonstrated a metric improvement (Expert % & NPS) of 20 points in 19 months.

She also conducted a training needs analysis to zero down on the required changes in the softer aspects of communication. Dipika has created training content, including audio-visual aids through storyboarding & scripting following adult learning principles. In addition, she created and tailored content to suit the specific requirements of various clients.