Deepak

Meet Deepak, a seasoned Learning and development professional with over 16 years of experience in Indian and international corporate landscapes. With a rich background in Vendor Management, Management Information Systems (MIS), Product Brand Enhancement, and Customer Management, Deepak is a versatile trainer with a wealth of knowledge and expertise. His track record is a testament to his proficiency in delivering technical, soft skills, and behavioral training, making him a trusted resource in professional development.

A unique blend of innovation and tradition characterizes Deepak's approach to training. He leverages his extensive experience to craft training programs that combine cutting-edge methodologies with time-tested techniques. His commitment to a blended learning approach ensures participants receive a comprehensive and engaging educational experience. As we delve deeper into Deepak's career and achievements, it becomes evident that he is a trainer and a facilitator of growth and excellence in the corporate world.

Deepak is a Corporate Trainer For

Vendor Management

Training Since:

September, 2016

Management Information System(MIS)

Training Since:

March, 2018

Product Brand Enhancement

Training Since:

September, 2017

Customer Management

Training Since:

August, 2018

Work Experience

L&D Manager

Manufacturing:

November, 2016 - November, 2021

Roles & Responsibilities

Developed and co-created role-based customized e-learning programs for over 20 distinct roles, collaborating closely with subject matter experts to ensure alignment with divisional objectives
Managed the development of the HR team from a training and development perspective, utilizing data analysis to forecast training needs and support HR functions effectively
Administered the Training Center, demonstrating proficiency in various training techniques, including digital, e-learning, webinars, and mobile platforms to cater to diverse learning preferences
Led the recruitment efforts for fresh graduates and lateral hires, overseeing the onboarding and training process to integrate new employees effectively into the organization
Continuously engaged with business leaders, employees, and HR to identify ongoing learning needs, conducting a comprehensive annual Training Needs Identification exercise and creating a dynamic Training and Development calendar
Established and nurtured relationships with external training partners, evaluating and aligning their offerings with the organization's learning solutions. Oversaw end-to-end planning, scheduling, and delivery of all training programs, ensuring budget compliance and proactively addressing challenges

Sales & Service Training Manager

Automotive:

May, 2015 - September, 2016

Roles & Responsibilities

Regularly examined customer complaints to identify recurring issues and trends, ensuring a comprehensive understanding of service challenges
Implemented effective complaint resolution processes, coordinating with service teams to guarantee customer concerns were addressed promptly and satisfactorily
Oversaw the CRM system, responding to and resolving service calls swiftly, maintaining high customer satisfaction, and preventing potential escalations
Effectively managed escalated service issues, working closely with service teams to resolve complex problems and maintain a high CSI score
Regularly examined service systems for signs of defects or malfunctions, ensuring equipment operated correctly and efficiently. Implemented necessary repairs and maintenance
Maintained detailed records of all preventative maintenance activities, repairs, and service calls, ensuring accurate historical data for future reference and analysis

Learning & Development Assistant Manager

Manufacturing:

November, 2010 - March, 2015

Roles & Responsibilities

Developed learning materials in alignment with market trends and specific training requirements, ensuring that educational content remained current and relevant
Successfully implemented certification courses through a combination of real-time training programs and online webinars, enhancing participants' skill sets and knowledge
Managed service support activities, including troubleshooting and addressing customer inquiries, to maintain high levels of customer satisfaction
Provided valuable assistance to the Research and Development (R&D) team by conducting market research and analysis, contributing to technology upgrades, and supporting manufacturing improvement programs
Acted as the Academy Training Manager for the Europe, CIS, and Australia regions, overseeing training programs, scheduling, and curriculum development to meet the diverse educational needs of the regions
Served as a Research Engineer focusing on the global market and product development, contributing to creating innovative solutions and staying abreast of industry advancements
Undertook the Technical Support & Sales and Service Support Manager role for the global market, ensuring seamless customer support and actively participating in sales and service strategy development

Project Engineer

Engineering Services:

July, 2007 - July, 2010

Roles & Responsibilities

Reviewed complaints with technicians continuously to identify issues and ensure their timely resolution
Maintained strong customer relationships by promptly responding to and resolving service calls, ensuring client satisfaction
Managed client escalations effectively through meetings and resolution discussions, collaborating closely with channel partners to address concerns
Maintained detailed records of customer interactions, complaints, and resolutions, ensuring accurate documentation of all activities
Generated comprehensive reports on service performance, client feedback, and issue resolution, providing valuable insights for process improvement
Coordinated and conducted product training sessions for clients to enhance their understanding and usage of the products, ensuring optimal product utilization

Corporate Trainer

Manufacturing:

September, 2022 - present

Roles & Responsibilities

Responsible for developing and delivering comprehensive training programs on Vendor Management. Includes educating employees on vendor selection, negotiation, contract management, and performance evaluation, ensuring that the organization's vendor relationships are efficient and cost-effective
Designs and delivers training modules related to Management Information Systems. Involves teaching employees how to effectively use software and tools to gather, analyze, and present data, enabling informed decision-making within the company
Enhance employees' skills in product branding. Involves teaching branding strategies, brand consistency, and techniques to effectively promote the organization's products or services in the market, ultimately boosting brand recognition and value
Develops and delivers training on customer management. Includes instructing employees on customer service best practices, complaint resolution, and building strong customer relationships to improve customer satisfaction and loyalty
Ensure training programs' relevance and effectiveness, constantly update training materials, and incorporate the latest industry trends, tools, and best practices into the curriculum
Responsible for assessing the impact of their training programs. Involves gathering feedback from trainees, conducting assessments, and analyzing key performance indicators to measure each training module's success and improvement areas Adjustments are made as needed to enhance the overall quality of training provided

Skills

Team Building Skills Offsite

Planning and strategizing

Communication Skills

Presentation Skills

Conflict Management

People Management

Education

RGPV

Mechanical:

2003-2007

Projects

Posts

Courses

Vendor Management

Management Information System(MIS)

Product Brand Enhancement

Customer Management

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Deepak

Vendor Management Trainer in Jabalpur

About Deepak

Deepak is a Corporate Trainer For

Vendor Management

Management Information System(MIS)

Product Brand Enhancement

Customer Management

Work Experience

L&D Manager

Roles & Responsibilities

Sales & Service Training Manager

Roles & Responsibilities

Learning & Development Assistant Manager

Roles & Responsibilities

Project Engineer

Roles & Responsibilities

Corporate Trainer

Roles & Responsibilities

Skills

Education

RGPV

Projects

Posts

Courses

Want Deepak for your Next Training?

Other Trainers

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