Balaji Bengaluru India

Balaji

Azure & Microsoft 365 Trainer in Bengaluru
Location
Bengaluru, India
Trainer Since
February, 2010
Linux Essential
Managing Microsoft 365 Identity and Access
Microsoft Azure Fundamentals
Location
Bengaluru, India
Trainer Since
February, 2010
Linux Essential
Managing Microsoft 365 Identity and Access
Microsoft Azure Fundamentals

Azure & Microsoft 365 Trainer in Bengaluru

About Balaji

Balaji is a highly experienced and certified professional in the field of IT infrastructure. He is a Microsoft Certified Trainer with 14 years of experience in technologies such as Windows Server, Networking, CCNA, Hyper-V, VMware, Office 365, Azure, AWS, SCCM, and Intune. He has a proven track record of consistent delivery and has received excellent client feedback.

Balaji has worked with various organizations and individuals throughout his career, providing training and guidance on the latest technologies and best practices in IT infrastructure. As a result, he is an expert in his field, making him a valuable resource for organizations looking to improve their IT systems and stay current with the latest developments in the industry.

Balaji is a Corporate Trainer For

Linux Essential

Training Since:
February, 2010

Managing Microsoft 365 Identity and Access

Training Since:
February, 2021

Microsoft Azure Fundamentals

Training Since:
February, 2021

Work Experience

Senior Corporate Trainer

Education:
June, 2010 - May, 2012

Roles & Responsibilities

  • Liaising with managers to determine training needs, schedule training sessions, an effective training programs.
  • Administering the company's learning management system, launching and monitoring all annual compliance training requirements, coordinating and delivering new employee orientation programs
  • Leading training sessions for new or existing employees and devised skill development plans

Senior Consultant

Computer and Information Technology (IT):
October, 2018 - May, 2021

Roles & Responsibilities

  • Focusing on the analysis, design, and development of solutions for clients in a multi-disciplinary team environment
  • Customer experience domain leadership and expertise, project management (including team management exposure), and delivery
  • Building solutions and maintaining, optimizing, and improving a client's applications and systems

Technical Trainer

Computer and Information Technology (IT):
February, 2009 - April, 2010

Roles & Responsibilities

  • Devising technical training programs according to organizational requirements, producing training schedules and classroom agendas
  • Determining course content according to objectives and preparing training material.
  • Conducting seminars, workshops, and individual training sessions

Assistant Manager

Computer and Information Technology (IT):
February, 2015 - December, 2016

Roles & Responsibilities

  • Managing the IT department's day-to-day operations, including overseeing technical staff's work, monitoring performance metrics, and ensuring that projects are delivered on time and within budget
  • Collaborating with cross-functional teams, including product management, sales, and customer service, to develop and implement effective IT strategies
  • Managing and maintaining the company's IT infrastructure, including hardware, software, and networking equipment, and ensuring that all systems are secure and up-to-date
  • Providing technical support to employees, including troubleshooting hardware and software issues and ensuring all systems run smoothly
  • Managing IT projects, including defining project scope, developing project plans, and ensuring that projects are completed on time and within budget
  • Managing vendor relationships, including evaluating proposals, negotiating contracts, and ensuring vendors deliver high-quality services and products
  • Conduct regular assessments of the company's IT systems, identifying areas for improvement, and making recommendations for upgrades and enhancements
  • Managing and maintaining the company's data security and backup systems, including developing disaster recovery plans and ensuring all data is backed up regularly
  • Managing and maintaining the company's IT budget, including monitoring expenses, identifying cost-saving opportunities, and ensuring that the department operates within budgetary constraints
  • Staying up-to-date with the latest IT technologies and best practices and using this knowledge to inform IT strategies and tactics

Customer Support Engineer

Media and Entertainment:
December, 2006 - December, 2007

Roles & Responsibilities

  • Answering questions, troubleshooting technical problems through phone, email, and chat, and resolving network issues
  • Configuring operating systems and using remote desktop connections to provide technical assistance to clients experiencing technical faults
  • Creating and managing support tickets in a helpdesk system and tracking issues to resolve them promptly
  • Escalate complex issues to higher-level technical support staff or product development teams as necessary
  • Developing and maintaining customer support documentation, including knowledge base articles and user manuals
  • Conducting customer training sessions to help them learn how to use software and hardware products effectively
  • Testing and evaluating new software and hardware products to ensure they are compatible with existing systems and meet customer requirements
  • Collaborating with cross-functional teams to meet customer needs, including product management, sales, and customer service
  • Staying up-to-date with the latest technologies and best practices in customer support and using this knowledge to inform support strategies and tactics
  • Providing feedback to product development teams based on customer feedback and support issues to help improve the quality of products and services

Skills

Active Directory
Routers
Servers
Group Policy
IIS
XP
Switches
Windows Server
Microsoft Exchange
Computer Hardware
VMware ESX
VMare
Cisco System Products
DNS
Networking
FTP
DHCP
Firewalls
TCP/IP
System Administration
Printer Support
Software Installation
Routing
Team Management

Education

Bachelor of Science

Computer Science:
2002-2005

Projects

Posts

Courses

Linux Essential
Managing Microsoft 365 Identity and Access
Microsoft Azure Fundamentals

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