Ayham Beirut Lebanon

Ayham

Soft Skills Trainer in Beirut
Location
Beirut, Lebanon
Trainer Since
January, 2000
Leadership Skills
PMP Preparation
Customer Care
Soft Skills
Sales
Location
Beirut, Lebanon
Trainer Since
January, 2000
Leadership Skills
PMP Preparation
Customer Care
Soft Skills
Sales

Soft Skills Trainer in Beirut

About Ayham

Ayham is a seasoned professional with a remarkable career spanning over 23 years, specializing in various facets of professional development and training. With a robust portfolio encompassing Leadership Skills, PMP Preparation, Customer Care, Soft Skills, and Sales training, Ayham has established himself as a dynamic and influential figure in human resources and corporate training. His extensive experience and dedication have earned him a reputation as a transformative force, guiding individuals and organizations toward excellence.

As a Senior HR and training Consultant, Ayham's influence extends far beyond national borders, as he has successfully bridged the gap between cultures and industries through his expertise. His national and international experience has equipped him with a profound understanding of the global business landscape, enabling him to provide insights and solutions that resonate across diverse markets. Ayham's commitment to nurturing leadership skills, preparing individuals for the rigorous PMP certification, enhancing customer care strategies, honing soft skills, and boosting sales performance has shaped careers and elevated businesses to new heights of success. In the following paragraphs, we will delve deeper into Ayham's remarkable journey and his transformative impact on the world of professional development and training.

Ayham is a Corporate Trainer For

Leadership Skills

Training Since:
January, 2000

PMP Preparation

Training Since:
June, 2013

Customer Care

Training Since:
February, 2017

Soft Skills

Training Since:
February, 2006

Sales

Training Since:
October, 2012

Work Experience

Consultant

Computer and Information Technology (IT):
February, 2005 - February, 2008

Roles & Responsibilities

  • Consulted with clients to identify gaps between their current situations and desired outcomes. Advised on strategic actions and created programs tailored to address specific challenges
  • Worked with client organizations to enhance the capabilities of their management and supervisory teams through training and skill development initiatives
  • Conducted thorough assessments of the client's existing operations, processes, and systems to identify areas for improvement and optimization
  • Implemented strategies and interventions to improve overall work performance and enhance communication within the organization
  • Collaborated with clients to boost employee motivation and morale through engagement strategies and initiatives
  • Assisted clients in defining their company's mission, setting clear and achievable goals, and developing long-term objectives to guide their strategic direction

Business Consultant

Computer and Information Technology (IT):
January, 2007 - April, 2009

Roles & Responsibilities

  • Conducted comprehensive training sessions on sales techniques, customer service best practices, and management strategies, ensuring that clients' teams were well-equipped with the necessary skills and knowledge
  • Assessed and analyzed clients' existing sales, customer service, and management processes, identifying areas for improvement and formulating tailored recommendations for enhancement
  • Collaborated closely with client stakeholders to develop customized training programs, aligning them with organizational goals and objectives
  • Delivered engaging and informative training workshops, seminars, and one-on-one coaching sessions to client employees, fostering their professional development and enhancing their expertise in sales, customer service, and management
  • Monitored and evaluated the progress and effectiveness of the training initiatives, regularly providing feedback to clients and making necessary adjustments to ensure optimal results and ROI
  • Prepared detailed reports and documentation summarizing the outcomes of the training programs, highlighting key achievements, and offering actionable insights for ongoing improvements in sales, customer service, and management practices

Corporate Trainer

Computer and Information Technology (IT):
July, 2020 - present

Roles & Responsibilities

  • Develop and deliver leadership training programs to enhance employees' skills at various organizational levels
  • Design and facilitate Project Management Professional (PMP) preparation courses, ensuring participants are well-prepared for PMP certification exams
  • Develop training modules for customer service representatives on effective communication, problem-solving, and conflict-resolution skills
  • Conduct soft skills workshops covering communication, teamwork, time management, and adaptability
  • Tailor training content to meet the specific needs of employees, departments, or projects.
  • Design and deliver sales training programs to equip sales teams with the knowledge and skills to achieve sales targets
  • Continuously assess the effectiveness of training programs through surveys, feedback, and performance metrics

HR Manager

Computer and Information Technology (IT):
July, 2017 - July, 2020

Roles & Responsibilities

  • Managed recruitment and talent acquisition processes, including job postings, candidate screening, and conducting interviews, resulting in the selection of qualified candidates to meet organizational needs
  • Administered employee benefits programs, ensured compliance with company policies and legal requirements, and resolved benefits-related inquiries and issues promptly and effectively
  • Developed and implemented HR policies, procedures, and employee handbooks, ensuring clear communication of expectations and compliance with labor laws and regulations
  • Conducted performance evaluations and provided coaching and feedback to employees, improving job satisfaction and organizational performance
  • Addressed employee relations matters, such as conflict resolution, disciplinary actions, and grievance handling, while fostering a positive and inclusive work environment
  • Collaborated with senior management to strategize workforce, talent development, and succession planning initiatives to align with the company's long-term goals and objectives

Human Capital Manager

Computer and Information Technology (IT):
September, 2016 - September, 2017

Roles & Responsibilities

  • Involved in conducting research and market analysis to ensure that the company's compensation packages remained attractive and competitive within the industry
  • Drafting and disseminating policies and guidelines to ensure all employees were treated fairly and complied with company policies
  • Responsibility involved working closely with legal experts to ensure that HR policies, practices, and procedures adhered to all relevant labor laws and regulations
  • Entailed designing and implementing an efficient HR information system to capture and analyze employee data, which provided valuable insights for senior management decision-making
  • Involved in managing HR records meticulously, ensuring they complied with legal requirements, and facilitating communication of necessary information to relevant authorities or internal departments as needed
  • Overseeing a team of HR professionals, delegating tasks, providing guidance, and ensuring that all HR functions were carried out effectively and by company policies and legal requirements

Skills

HRIS
People Management
Conflict Management
Communication Skills
Organizational Development
Team Leadership

Education

Damas University

Business Administration:
1999-2002

Projects

Posts

Courses

Leadership Skills
PMP Preparation
Customer Care
Soft Skills
Sales

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