Atif Lucknow India

Atif

Sales and Pre-Sales Trainer in Lucknow
Location
Lucknow, India
Trainer Since
November, 2017
Sales and Pre-Sales
Core Sales Skills
VAS Selling
Customer Care
Location
Lucknow, India
Trainer Since
November, 2017
Sales and Pre-Sales
Core Sales Skills
VAS Selling
Customer Care

Sales and Pre-Sales Trainer in Lucknow

About Atif

Meet Atif, a seasoned Customer Relationship Manager and Freelance Trainer with over a decade of experience. His career has been defined by a relentless pursuit of business excellence through method-oriented operations, process improvement, and a commitment to delivering exceptional results.

With over 10 years of experience, Atif brings a unique blend of skills, making him a valuable asset for organizations seeking senior-level expertise in Operations Management, Client Relationship Management, Training and development, and process adherence. Organizations will find in him a dedicated partner with a track record of success in these critical areas.

Atif's passion for method-oriented operations has translated into a knack for designing and implementing procedures and service standards that drive business excellence. His keen focus on process improvement ensures that organizations benefit from streamlined operations, improved efficiency, and a customer-centric approach that sets them apart in the market.

One of Atif's key strengths is fostering strong customer relationships. He understands clients' pivotal role in an organization's success and is adept at managing and nurturing these relationships. His training programs empower teams to excel in client relationship management, enhancing customer satisfaction and loyalty.

Training and development are at the core of Atif's expertise. His programs are not just about imparting knowledge but also about equipping teams with the skills and tools they need to excel in their roles. By engaging with Atif's training services, organizations can expect a more skilled and motivated workforce capable of driving business growth.

Organizations that partner with Atif for training and consultancy can look forward to several key benefits. These include improved operational efficiency, enhanced client relationships, a more skilled workforce, and the ability to drive revenue and profitability through strategic marketing initiatives. Atif's training programs empower organizations to achieve their business objectives while maintaining a commitment to excellence.

Atif is a Corporate Trainer For

Sales and Pre-Sales

Training Since:
November, 2017

Core Sales Skills

Training Since:
June, 2018

VAS Selling

Training Since:
October, 2019

Customer Care

Training Since:
July, 2019

Work Experience

Guest Relation Executive

Construction and Real Estate:
April, 2007 - July, 2007

Roles & Responsibilities

  • Facilitated the check-in and check-out process efficiently, including managing reservations and payment procedures
  • Provided guests with information about hotel amenities, local attractions, and services and promptly addressed their inquiries and requests
  • Assigned rooms to guests, taking into account their preferences and special requests
  • Resolved guest issues and complaints, including room service requests, maintenance concerns, or billing discrepancies, to ensure a pleasant stay
  • Coordinated with other hotel departments to fulfill guest requests and enhance the overall guest experience
  • Maintained guest records and ensured data accuracy for future reference and communication

Assistant Manager

Aerospace and Aviation:
February, 2010 - November, 2013

Roles & Responsibilities

  • Assisted in the management of aerospace projects, ensuring they were completed on time and within budget
  • Oversaw the work of engineering and technical teams, providing guidance and support
  • Ensured compliance with aerospace industry standards and quality control procedures
  • Conducted risk assessments and mitigation planning to address potential issues in projects
  • Collaborated with suppliers and vendors to source aerospace components and materials
  • Maintained project documentation, including technical specifications and reports
  • Assisted in budget planning and monitored project expenditures
  • Ensured adherence to aerospace regulations and safety protocols

Customer Relationship Manager

Automotive:
February, 2013 - February, 2018

Roles & Responsibilities

  • Cultivated and maintained strong relationships with clients, addressing their needs and ensuring high satisfaction levels
  • Conducted regular follow-up communications to gather feedback and assess the effectiveness of services or products
  • Collaborated with cross-functional teams to resolve customer issues and provide comprehensive solutions
  • Managed a portfolio of client accounts, including contract renewals, upselling, and cross-selling efforts
  • Prepared and delivered reports and presentations to showcase the value of products or services to clients
  • Acted as a liaison between clients and the company, ensuring effective communication and problem-resolution
  • Stayed informed about industry trends and competitors to provide clients with relevant insights and recommendations

Group Trainer

Automotive:
February, 2022 - present

Roles & Responsibilities

  • Develops comprehensive training programs for sales or service teams, aligning content with organizational goals
  • Conducts engaging and informative training sessions, workshops, and seminars for groups of sales or service professionals
  • Assesses the performance and skill levels of trainees through observations, quizzes, and simulations, providing constructive feedback
  • Continuously updates and improves training materials and content to reflect industry best practices and emerging trends
  • Provides one-on-one coaching and support to individuals who require additional training or skill development
  • Collaborates with management to identify training needs and gaps within sales or service teams
  • Tracks and reports on the effectiveness of training programs, making adjustments as needed to meet performance targets

Corporate Trainer

Automotive:
January, 2018 - present

Roles & Responsibilities

  • Develops comprehensive training programs tailored to the specific needs of automotive professionals
  • Delivers training sessions on various automotive technologies, including vehicle systems, diagnostics, and repair techniques
  • Ensures that trainees deeply understand the company's automotive products, features, and benefits.
  • Educates employees on safety protocols, regulatory compliance, and industry standards
  • Provides hands-on training experiences, allowing participants to apply their knowledge in practical scenarios
  • Conducts assessments and provides constructive feedback to evaluate trainee progress and address areas of improvement
  • Manages training resources, including materials, equipment, and training facilities
  • Stays updated with the latest automotive technologies and industry trends to enhance training content
  • Maintains accurate training records, attendance logs, and training materials
  • Collaborates with management to identify specific training needs within the organization and tailors programs accordingly
  • Assesses the effectiveness of training programs and makes necessary adjustments to improve learning outcomes
  • Encourages and supports ongoing professional development for automotive professionals
  • Gathers feedback from trainees and stakeholders to enhance training programs continuously
  • Coordinates training schedules and logistics to ensure smooth delivery of programs
  • Maintains open communication with management, HR, and participants to ensure training needs are met

Skills

Operations Management
Client Relationship Management
Training &Development and Processes Adherence

Education

Indian Institute Of Business Management

Business Administration:
2012-2014

Projects

Posts

Courses

Sales and Pre-Sales
Core Sales Skills
VAS Selling
Customer Care

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