Arpita Kolkata India

Arpita

Workplace Diversity Trainer in Kolkata
Location
Kolkata, India
Trainer Since
April, 2005
Train The Trainer
Lateral Thinking & Structured Thinking
Workplace Diversity
Inventory Management
7 Habits of Highly Effective People
Leadership Skills
Location
Kolkata, India
Trainer Since
April, 2005
Train The Trainer
Lateral Thinking & Structured Thinking
Workplace Diversity
Inventory Management
7 Habits of Highly Effective People
Leadership Skills

Workplace Diversity Trainer in Kolkata

About Arpita

Arpita, a seasoned and accomplished professional in the training field, brings a wealth of experience and expertise to her role as a trainer. With over 18 years of dedicated service in leadership, soft skills, communication skills, life skills, and various other personal and professional development facets, she is a customer-focused, result-driven individual who has significantly impacted the training world. Arpita's multifaceted career has encompassed diverse areas such as content development, campus placement, human resources and industrial relations, employee engagement, administration, corporate affairs, public relations, and more. Her extensive experience has equipped her with a deep understanding of the training landscape, allowing her to deliver exceptional value to her clients and students.

Arpita's training portfolio covers a broad spectrum of subjects, including Train The Trainer, Lateral Thinking & Structured Thinking, Workplace Diversity, Cross-Cultural Awareness, and the renowned 7 Habits of Highly Effective People. Her expertise in leadership skills training is a testament to her commitment to nurturing the next generation of leaders and professionals. Throughout her illustrious career, Arpita has developed a reputation for her ability to connect with individuals, inspire them to reach their full potential and impart valuable skills that transcend the professional realm.

Her vast experience in various domains, from campus to corporate, product and sales training, and performance consulting, makes her a versatile and sought-after trainer. Arpita's dedication to excellence and holistic approach to training have made her an invaluable asset in personal and professional development.

Arpita is a Corporate Trainer For

Train The Trainer

Training Since:
October, 2005

Lateral Thinking & Structured Thinking

Training Since:
April, 2005

Workplace Diversity

Training Since:
October, 2005

Inventory Management

Training Since:
August, 2005

7 Habits of Highly Effective People

Training Since:
October, 2008

Leadership Skills

Training Since:
October, 2008

Work Experience

Manager Learning & Development

Healthcare:
March, 2022 - present

Roles & Responsibilities

  • Ensure comprehensive coverage of Service Behavior in the Standardized Experience (SE) curriculum for front-facing employees and contractual workers
  • Oversee and manage Compliance Training and HR Induction programs to ensure alignment with organizational standards and regulations
  • Develop and conduct Supervisory Employees Programs to enhance leadership and management skills among supervisory staff
  • Act as a designated trainer to support defined tasks in the NABH Tracker, adhering to the accreditation cycle requirements of NABH (National Accreditation Board for Hospitals & Healthcare Providers) and JCI (Joint Commission International)
  • Ensure training and awareness programs related to POSH (Prevention of Sexual Harassment), OSHA (Occupational Safety and Health Administration), and Information Security are conducted to maintain compliance with relevant laws and regulations
  • Use data-driven insights to make necessary adjustments and improve training methods and content
  • Foster a culture of learning and development by collaborating with various departments to identify specific training needs and create tailored learning solutions

Senior Manager Learning & Development

Computer and Information Technology (IT):
November, 2020 - March, 2022

Roles & Responsibilities

  • Directed training programs and development paths for higher officials, managers, officers, supervisors, juniors, and new joiners, ensuring alignment with organizational objectives and individual career growth
  • Imparted a wide range of training, including soft skills, sales techniques, leadership development, customer service excellence, communication skills, image consulting, new employee onboarding, and team-building sessions, tailoring content to meet specific training needs
  • Managed employee training initiatives across multiple entities, such as Health Buddy, Genu PATH lab, internal staff, Yana Diet clinic, and warehouse employees, ensuring consistent and high-quality training experiences
  • Organized and executed employee engagement programs to enhance workplace morale and team cohesion, fostering a positive and productive work environment
  • Achieved 100% audience coverage through effective training programs, including comprehensive induction programs, behavioral training, product knowledge sessions, and sales training. Ensured all employees received the necessary knowledge and skills to excel
  • Monitored training outcomes, assessed effectiveness, and continuously improved learning and development strategies to meet evolving organizational needs and support individual career growth

Cabin Crew

Aerospace and Aviation:
July, 2001 - July, 2004

Roles & Responsibilities

  • Implemented a cross-training program for shift staff, facilitating skill development by rotating their assignments regularly
  • Conducted regular checks to confirm that personnel fulfilled their duties and responsibilities during their respective shifts, ensuring operational efficiency
  • Maintained a strong focus on delivering best-in-class service to all passengers, aiming to exceed their expectations consistently
  • Prioritized passengers comfort and safety by implementing comprehensive training programs that equipped staff to handle various in-flight situations
  • Collaborated with various departments to develop and refine training materials, ensuring they remained up-to-date and aligned with industry best practices
  • Monitored and evaluated staff performance, providing constructive feedback and support for ongoing development, resulting in a well-trained and highly competent workforce

Karnataka Airport Customer Service Officer

Aerospace and Aviation:
August, 2004 - November, 2005

Roles & Responsibilities

  • Issued tickets, checked baggage, and assigned seats to passengers, ensuring smooth and efficient boarding processes
  • Offered passenger assistance at the ticket counter and gate areas, addressing inquiries, resolving issues, and providing a welcoming and informative experience
  • Maintained high customer service by actively engaging with passengers, using active listening skills to understand their needs, and delivering personalized solutions
  • Assisted passengers with special requirements, such as those with disabilities or specific service requests, ensuring their comfort and safety during travel
  • Managed challenging customer situations with professionalism and effective interpersonal skills, aiming to diffuse tensions and enhance the overall travel experience
  • Collaborated with airline staff and other relevant departments to coordinate and execute seamless operations, ensuring passenger's journeys were as smooth and pleasant as possible

Learning And Development Specialist

Computer and Information Technology (IT):
November, 2016 - October, 2020

Roles & Responsibilities

  • Directed training programs and development paths for employees, including higher officials, Managers, Officers, supervisors, Juniors, and New Joiners to enhance their professional skills and knowledge
  • Imparted a wide range of training programs covering Soft skills, Sales techniques, Leadership Development, Customer service excellence, Communication skills Image Consulting, New employee onboarding, and Team building, ensuring employees had well-rounded skills
  • Conducted coaching, counseling, and feedback sessions to support individual and team growth, providing constructive guidance and support to employees
  • Created comprehensive and detailed training manuals for all clients, ensuring consistency and quality in training materials
  • Employed varied training methods and techniques to diversify instruction, strengthen learning opportunities, and maximize program success, catering to different learning styles and preferences
  • Continuously assessed the effectiveness of training programs and made necessary adjustments to meet organizational goals and improve employee performance

Skills

Personality Development
Easily Adaptable
Problem-Solving
Team Leadership
Organizational Development
Interpersonal Skills
Communication Skills

Education

The Indian Society for Training & Development

Training & Development:
2016-2017

Calcutta University

Science :
1998-2001

Projects

Posts

Courses

Train The Trainer
Lateral Thinking & Structured Thinking
Workplace Diversity
Inventory Management
7 Habits of Highly Effective People
Leadership Skills

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