Amrita

Customer Excellence Trainer in Lucknow

Location

Lucknow, India

Trainer Since

January, 2005

Customer Support Service & Communication

POSH

Customer Excellence

Basic Excel

Business Communication Skills

Time Management

Sales and Pre-Sales

Location

Lucknow, India

Trainer Since

January, 2005

Customer Support Service & Communication

POSH

Customer Excellence

Basic Excel

Business Communication Skills

Time Management

Sales and Pre-Sales

Amrita

Customer Excellence Trainer in Lucknow

About Amrita

Amritha is a seasoned professional with a diverse skill set and a wealth of experience in customer support, communication, and training. With over 18 years of dedicated experience, she has established herself as a prominent figure in the field. Her expertise extends across critical domains, including customer support service, POSH (Prevention of Sexual Harassment), customer excellence, basic Excel, business communication skills, time management, and sales and pre-sales training.

As a trainer, Amritha's passion lies in equipping individuals and organizations with the skills and knowledge needed to excel in today's competitive business landscape. Her training sessions are characterized by their dynamic and interactive nature, designed to empower participants with practical tools and strategies that drive professional growth and enhance overall performance. Amritha's extensive experience and commitment to excellence make her a valuable asset to any organization seeking to improve customer service, communication, and employee development. Her impressive track record underscores her dedication to fostering excellence and efficiency in all aspects of her training.

Amrita is a Corporate Trainer For

Customer Support Service & Communication

Training Since:

January, 2005

POSH

Training Since:

October, 2017

Customer Excellence

Training Since:

June, 2013

Basic Excel

Training Since:

August, 2014

Business Communication Skills

Training Since:

June, 2013

Time Management

Training Since:

August, 2014

Sales and Pre-Sales

Training Since:

August, 2014

Work Experience

Sales Trainer

Electronics:

January, 2000 - June, 2008

Roles & Responsibilities

Organized and conducted sales training workshops, equipping sales teams with the necessary product knowledge, sales techniques, and communication skills
Created and updated training materials, including sales manuals, presentations, and role-playing scenarios, to ensure content remained relevant and effective
Offered one-on-one coaching to sales representatives, addressing specific skill gaps and providing personalized feedback to help improve their sales performance
Assessed the performance of sales teams through role-playing exercises, mock sales calls, and performance metrics analysis, identifying areas for improvement and recommending training interventions
Stayed informed about industry trends, market dynamics, and changes in products or services, integrating this knowledge into training sessions to ensure that sales teams were well-prepared to meet evolving customer needs

Senior Retail Sales Trainer

Wholesale and Retail Trade:

May, 2008 - December, 2012

Roles & Responsibilities

Developed and designed comprehensive training programs for retail sales staff, ensuring alignment with organizational goals and sales targets
Conducted training sessions, workshops, and seminars, imparting essential sales skills, product knowledge, and customer service techniques to retail teams
Assessed the specific training needs of individual sales personnel and teams, tailoring training materials and approaches to address skill gaps and enhance performance
Evaluated the effectiveness of training programs through assessments, performance metrics, and feedback mechanisms, making necessary adjustments to improve training outcomes
Provided ongoing mentoring and coaching to junior trainers and sales staff, ensuring that they were well-equipped to meet and exceed sales targets and deliver exceptional customer service

Corporate Trainer

E-commerce:

May, 2013 - present

Roles & Responsibilities

Delivering comprehensive training programs to employees, ensuring they acquire essential skills and knowledge relevant to their roles.
Actively customizing training content to align with the organization's specific needs and industry trends, tailoring materials to address current challenges and objectives
Assessing participant progress and engagement through quizzes, practical exercises, and feedback mechanisms, adapting the training approach as necessary
Staying current with industry trends, best practices, and emerging technologies to incorporate the latest insights into training materials and methodologies
Providing constructive feedback and one-on-one coaching to employees, helping them apply their learning effectively, and fostering continuous professional development

Zonal Trainer

Wholesale and Retail Trade:

July, 2018 - February, 2019

Roles & Responsibilities

Designed and developed comprehensive training programs tailored to the specific needs of the region, ensuring alignment with corporate training objectives
Conducted training workshops and sessions, imparting industry-specific knowledge, skills, and best practices to employees within their designated geographic zone
Assessed the training needs of individual branches or departments within the region, identifying gaps in knowledge or performance and tailoring training content accordingly
Monitored the effectiveness of training initiatives through performance evaluations, assessments, and feedback from trainees, making necessary adjustments to enhance training outcomes
Collaborated closely with regional management and department heads, aligning training efforts with strategic goals and ensuring that employees received the necessary support and development opportunities

Senior HR Manager

Construction and Real Estate:

November, 2014 - March, 2015

Roles & Responsibilities

Formulated and executed strategic human resource plans, aligning HR initiatives with the organization's overall business goals
Oversaw recruitment and talent acquisition processes, including candidate sourcing, interviewing, and onboarding, while managing employee performance, development, and retention
Developed HR policies and ensured their consistent implementation, ensuring compliance with labor laws and regulations to maintain a fair and ethical work environment
Managed employee relations, addressing concerns, conflicts, and grievances and fostering a positive workplace culture through effective communication and conflict resolution
Led and supervised the HR team, providing guidance, mentorship, and performance evaluations, contributing to a cohesive and efficient HR department

Skills

Time Management

Conflict Management

Decision Making

Business Communications

Customer Centricity

Customer Service

MIS

POSH

Anti Money Laundering

Sales

Education

Lucknow University

Sales & HR:

2004-2006

Projects

Posts

Courses

Customer Support Service & Communication

POSH

Customer Excellence

Basic Excel

Business Communication Skills

Time Management

Sales and Pre-Sales

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Edstellar is a one-stop instructor-led corporate training and coaching solution that addresses organizational upskilling and talent transformation needs globally. Edstellar offers 2000+ tailored programs across disciplines that include Technical, Behavioral, Management, Compliance, Leadership and Social Impact.

Amrita

Customer Excellence Trainer in Lucknow

About Amrita

Amrita is a Corporate Trainer For

Customer Support Service & Communication

POSH

Customer Excellence

Basic Excel

Business Communication Skills

Time Management

Sales and Pre-Sales

Work Experience

Sales Trainer

Roles & Responsibilities

Senior Retail Sales Trainer

Roles & Responsibilities

Corporate Trainer

Roles & Responsibilities

Zonal Trainer

Roles & Responsibilities

Senior HR Manager

Roles & Responsibilities

Skills

Education

Lucknow University

Projects

Posts

Courses

Want Amrita for your Next Training?

Other Trainers

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