Alpa Mumbai India

Alpa

Customer Care Trainer in Mumbai
Location
Mumbai, India
Trainer Since
June, 2003
Train The Trainer
Customer Care
SAP HCM
Prevention of Sexual Harassment (POSH)
DEI
Location
Mumbai, India
Trainer Since
June, 2003
Train The Trainer
Customer Care
SAP HCM
Prevention of Sexual Harassment (POSH)
DEI

Customer Care Trainer in Mumbai

About Alpa

Alpa, a seasoned professional in the realm of human resources, stands as a distinguished Train The Trainer instructor and Customer Care expert specializing in SAP HCM training. With an illustrious career spanning 20 years, Alpa has honed her skills and expertise in the intricacies of training, making her a stalwart in the field. Her journey is a testament to a commitment to excellence and an unwavering passion for cultivating organizational talent.

As an outcome-oriented HR professional, Alpa has demonstrated a remarkable ability to establish and streamline human resource processes from the ground up. Her comprehensive skill set encompasses key areas such as Learning & Development, HR Processes, and Training & Delivery Management. Alpa's proficiency extends beyond technical know-how, incorporating a keen understanding of team leadership, making her a knowledgeable trainer and an adept leader capable of steering teams toward success. With a wealth of experience and a dedication to fostering growth and development, Alpa stands as a beacon in the realm of training, embodying the qualities of a true industry leader.

Alpa is a Corporate Trainer For

Train The Trainer

Training Since:
June, 2006

Customer Care

Training Since:
June, 2003

SAP HCM

Training Since:
May, 2018

Prevention of Sexual Harassment (POSH)

Training Since:
December, 2023

DEI

Training Since:
December, 2023

Work Experience

Senior Analyst - Learning & Development

Consultancy :
August, 2022 - December, 2022

Roles & Responsibilities

  • Created comprehensive curricula tailored to meet the specific demands of clients
  • Conducted in-depth research on relevant topics to ensure the content was up-to-date and aligned with industry standards
  • Crafted compelling presentations to deliver information in a clear and impactful manner
  • Incorporated proven pedagogical approaches to enhance the effectiveness of the educational materials
  • Successfully met and exceeded client expectations by aligning content with organizational goals
  • Achieved consistent scores of 90% and above in Quality Assurance (QA) audits, reflecting a commitment to high standards and attention to detail
  • Contributed to enhancing learning materials to adapt to evolving industry trends and learner needs

Asst Manager HR & Training

Service:
December, 2005 - May, 2010

Roles & Responsibilities

  • Led project migrations, overseeing the implementation and delivery of end-to-end training solutions
  • Managed a team of operations, soft skills, and process trainers, ensuring effective coordination and collaboration
  • Steered workshops in process, soft skills, people development, human resources, behavioral, and managerial areas
  • Conducted training needs analysis, creating and managing training calendars aligned with business requirements
  • Designed and disseminated HR policies and process maps, ensuring clarity and adherence to organizational guidelines
  • Owned migration plans from a training perspective, provided regular project status updates, and facilitated changes in existing services, including implementing solution designs

HR Manager

Computer and Information Technology (IT):
July, 2005 - November, 2005

Roles & Responsibilities

  • Directed the transition of projects, managing the comprehensive execution and provision of full-scale training programs
  • Supervised a diverse team encompassing operations, soft skills, and process training specialists, fostering teamwork and efficient partnership
  • Led engaging sessions focused on a variety of topics, including process improvement, soft skills enhancement, personnel development, HR practices, behavioral strategies, and leadership skills
  • Undertook detailed assessments of training requirements, developing and overseeing schedules for training that were in line with organizational goals
  • Formulated and distributed guidelines and procedures related to HR, ensuring clear understanding and compliance with the company's policies
  • Took charge of training-related aspects of migration initiatives, consistently reported on project progress, and managed modifications to current services, including the adoption of new training solutions

Corporate Trainer

Computer and Information Technology (IT):
June, 2010 - present

Roles & Responsibilities

  • Develop and deliver comprehensive training programs in areas such as Train The Trainer, Customer Care, and SAP HCM, ensuring relevance to the specific needs of the corporate environment
  • Foster an interactive and engaging learning environment during training sessions, utilizing various instructional techniques to cater to diverse learning styles and keeping participants actively involved
  • Regularly assess and monitor participants' progress, providing constructive feedback and additional support to ensure understanding and mastery of the training content
  • Training materials and content to address the unique requirements and challenges of the corporate setting, aligning with industry best practices and the latest developments in Train The Trainer, Customer Care, and SAP HCM
  • Keep abreast of industry trends and updates in relevant areas, incorporating the latest advancements into training programs to ensure professionals receive cutting-edge and up-to-date information
  • Implement assessment tools and feedback mechanisms to evaluate the effectiveness of training programs, making data-driven adjustments as necessary to enhance the quality and impact of the training delivered continuously

Team Coach

Computer and Information Technology (IT):
June, 2003 - March, 2005

Roles & Responsibilities

  • Managed a team of 21 executives, overseeing their day-to-day activities and ensuring efficient handling of inbound and outbound calls related to telecom services
  • Led recruitment drives in collaboration with Business teams, successfully onboarding new team members and maintaining optimal staffing levels
  • Handled escalations from customers and team members, providing timely resolutions per established resolution procedures
  • Created operational dashboards and reports, compiling key performance indicators and presenting them for management reviews
  • Implemented strategies to enhance team performance, identifying areas for improvement and implementing targeted training programs
  • Fostered a collaborative and positive team culture, promoting open communication and teamwork to achieve departmental and organizational goals

Skills

SAP HCM
Microsoft Office
Content Analysis
User Acceptance Testing
Team Management
Analytical Skills
Instructional Design

Education

University of Mumbai

Philosophy:
2000-2001

Projects

Posts

Courses

Train The Trainer
Customer Care
SAP HCM
Prevention of Sexual Harassment (POSH)
DEI

Want Alpa for your Next Training?

Request a Demo

Other Trainers

First Time Managers Trainer in Bangalore
Mehak
Bangalore, India
Trainer since
February, 2012
Design Thinking
Soft Skills
+7 more...
View Mehak’s Profile
Project Management Trainer in Abuja
Oyiboka
Abuja, Nigeria
Trainer since
February, 2015
Business Communication Skills
Email Marketing
+4 more...
View Oyiboka’s Profile
Change Management Trainer in Bangalore
Ravi
Bangalore , India
Trainer since
February, 2014
Cybersecurity
Change Management
+5 more...
View Ravi’s Profile
Cybersecurity Fundamentals Trainer in Hyderabad
Satyanarayana
Hyderabad, India
Trainer since
February, 2019
Cybersecurity Fundamentals
View Satyanarayana’s Profile
Motivational Skills Trainer in Bangalore
Nibedita
Bangalore, India
Trainer since
July, 2017
Motivational Skills
View Nibedita’s Profile
Self Awareness Trainer in Al Wajba
Roberta
Al Wajba, Qatar
Trainer since
January, 2015
Self Awareness
Cultural Intelligence (CQ) for Leaders
+2 more...
View Roberta’s Profile
MongoDB Trainer in Hyderabad
Venu
Hyderabad, India
Trainer since
March, 2007
MongoDB
Linux Essential
+5 more...
View Venu’s Profile
Personality Development Trainer in Gurgaon
Mrinal
Gurgaon, India
Trainer since
October, 2004
Business Communication Skills
Personality Development
+3 more...
View Mrinal’s Profile
Self Awareness Trainer in Ubud
Simon
Ubud, Indonesia
Trainer since
January, 2017
Self Awareness
View Simon’s Profile
Team Building Trainer in Delhi
Yogesh
Delhi, India
Trainer since
January, 2012
Stress Management
Team Building
View Yogesh’s Profile
First Aid and CPR Trainer in Ahmedabad
Harshil
Ahmedabad, India
Trainer since
January, 2016
First Aid and CPR
Healthy Living
+1 more...
View Harshil’s Profile
Emotional Intelligence Trainer in Pune
Amol
Pune, India
Trainer since
February, 2014
Emotional Intelligence
Business Communication Skills
+3 more...
View Amol’s Profile

More Corporate Training Programs

Sustainable Fashion Training
Green Transportation Training
Green Chemistry Training
Sustainable Supply Chains Training
Smart Cities Training
Water Stewardship Training
Biodiversity Management Training
Eco-Design & LCA Training
Nature-based Solutions Training
Carbon Markets Training
ESG Reporting Essentials Training
Climate Risk Management Training
Net-Zero Strategy Training
Circular Economy Fundamentals Training
Green Building Essentials Training
RoHS (Restriction of Hazardous Substances) Training
REACH Regulation Training
Retail Management Training
Sales Funnel Training
Insight Selling Training
For Business Queries
contact@edstellar.com
Reach Us at
USA
+1 682 297 4830
AUS
AUS
+44 151 453 4009
INDIA
IND
+91 6364833830

Edstellar is a one-stop instructor-led corporate training and coaching solution that addresses organizational upskilling and talent transformation needs globally. Edstellar offers 2000+ tailored programs across disciplines that include Technical, Behavioral, Management, Compliance, Leadership and Social Impact.

Follow Us:
© 2021-2025 Edstellar. All rights reserved.
Modern Slavery
|
Privacy Policy
|
Terms and Conditions