Abdurahman

Customer Excellence Trainer in Riyadh

Customer Excellence
Core Sales Skills
Operations Management
Public Relations Management
Business Communication Skills
Body language

Location: Riyadh, Saudi Arabia
Trainer Since: March, 2013

Trainer profile

Customer Excellence Trainer in Riyadh

About Abdurahman

Abdurahman is a highly skilled and accomplished customer excellence and communication skills training professional. With expertise in body language training tailored to the hospitality industry, Abdurahman is known for his ability to empower individuals and teams to deliver exceptional customer experiences. As a Certified Hospitality Trainer (CHT), Abdurahman possesses a wealth of knowledge and practical experience in the hospitality industry. He is dedicated to equipping professionals with the necessary skills and qualities to excel in their roles, ensuring they provide top-notch service to their customers.

Abdurahman's passion for training and development is evident in his work. He is a diligent worker who goes above and beyond to help individuals and organizations enhance customer service and communication skills. With a keen eye for detail and a deep understanding of the nuances of effective communication, he can identify areas of improvement and provide targeted guidance.

Abdurahman is a Corporate Trainer For

Customer Excellence

Training Since:January, 2015

Core Sales Skills

Training Since:June, 2021

Operations Management

Training Since:February, 2018

Public Relations Management

Training Since:February, 2018

Business Communication Skills

Training Since:January, 2015

Body language

Training Since:March, 2013

Work Experience

Cluster Duty Manager
Hospitality and Tourism · February, 2016 - January, 2018
Roles & Responsibilities
- Enhanced customer satisfaction ratings by resolving issues efficiently
- Received and screened high volume of internal and external communications, including email and mail
- Exceeded specific team goals by partnering with staff to share and implement best practices
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Identified and monitored budget expenses for accuracy and signs of fraud
- Managed to increase guest satisfaction survey over 80%
Assistant Front Office Manager - Pre-Opening
Hospitality and Tourism · February, 2018 - December, 2022
Roles & Responsibilities
- Worked as the Night Manager and Auditor for the first four months after the opening, taking care of all daily revenue and reconciliation, doing the night run for the whole property, and preparing the daily briefing reports to the GM and HoDs
- Carried out day-to-day duties accurately and efficiently
- Implemented goal strategies which resulted in 95% growth in achieving targets
- Analyzed departmental documents for appropriate distribution and filing
- Managed smooth department operations by delegating tasks to over 130 team members, duty managers, and supervisors
- Oversaw daily operations to ensure customer satisfaction
- Delivered an exceptional level of service to each customer by listening to Concerns and answering questions
- Improved guests satisfaction by reading their comments on Ota's websites
- Managed training delivery via diverse mediums, including classroom and pre-shift meetings
- Maintained high suitability standards through thorough screening, interview, and assessment processes, securing optimal outcomes
Head of Marketing & Strategic Partnership
Education · January, 2023 - present
Roles & Responsibilities
- Freelancer trainer, content creator, and developer for almost a year and have trained in different places in Hospitality and different cities in KSA. (Sales and Marketing techniques - Tour Guide - Front Office Operation - Customer services and excellences - Hotel operation. Etc..)
- Dealing with clients and brands, such as (Royal Court - Private affairs - Fairmont Hotel Group - IHG - NEOM - DGDA - MOD - MOT - HRDF - and red sea Global)
- Developing strategic partnerships with influencers and complementary
- Reinforcing brand authority by presenting the company as a thought leader at key industry events
- Consistently meeting campaign goals by developing clear, effective design briefs and providing creative guidance
- Identifying growth opportunities in new market segments, expanding market share
- Creating engaging marketing materials, driving campaigns and brand awareness
- Defining and tracking campaign effectiveness, adjusting strategies accordingly