Carmel Cebu City Philippines

Carmel

Project Management Trainer in Cebu City
Location
Cebu City, Philippines
Trainer Since
September, 2019
Project Management
Mental Health Counselor
Location
Cebu City, Philippines
Trainer Since
September, 2019
Project Management
Mental Health Counselor

Project Management Trainer in Cebu City

About Carmel

Carmel is an accomplished Corporate Trainer with over five years of dedicated experience in the field. She brings a unique blend of expertise in Project Management and Mental Health Counseling, providing a comprehensive approach to professional development and personal well-being.

With a robust background in Project Management, Carmel excels in equipping professionals with the skills needed to lead and manage projects effectively. Her training sessions are designed to impart essential project management principles, methodologies, and best practices, ensuring that participants gain a thorough understanding of the tools and techniques required to drive project success. Her practical insights and hands-on approach empower individuals to navigate complex project challenges with confidence and competence.

In addition to her project management expertise, Carmel is a skilled Mental Health Counselor, bringing a compassionate and insightful perspective to her training sessions. She is committed to fostering a supportive and healthy work environment by addressing mental health issues, reducing stress, and promoting overall well-being. Her training in mental health equips participants with strategies to manage their mental health and support others, creating a more resilient and balanced workforce.

Carmel’s dual expertise enables her to deliver training programs that not only enhance professional skills but also address the holistic needs of individuals in the workplace. Her dedication to both project management and mental health ensures that her training is both impactful and transformative, making her a valuable asset to any organization seeking to cultivate a thriving and productive work environment.

Carmel is a Corporate Trainer For

Project Management

Training Since:
September, 2019

Mental Health Counselor

Training Since:
September, 2019

Work Experience

Service Desk Senior Supervisor

Non-profit and Charitable:
September, 2018 - present

Roles & Responsibilities

  • Manage and supervise the service desk team, ensuring efficient handling of customer inquiries and technical issues within established service level agreements (SLAs)
  • Analyze key performance indicators (KPIs) and service metrics to ensure the service desk meets its targets, identifying areas for improvement and implementing necessary changes
  • Collaborate with IT, customer support, and other relevant departments to resolve complex issues, ensure seamless service delivery, and enhance overall customer satisfaction
  • Guidance on technical issues, customer interactions, and best practices to enhance their skills and performance
  • Develop and enforce service desk procedures and policies, ensuring adherence to industry standards and best practices to maintain a high level of service quality and efficiency

Technical Support Specialist

Computer and Information Technology (IT):
November, 2014 - February, 2018

Roles & Responsibilities

  • Delivered support to end-users by troubleshooting hardware and software issues, resolving technical problems, and ensuring smooth operation of IT systems and applications
  • Resolved technical queries and issues through various communication channels, including phone, email, and live chat, ensuring timely and effective solutions
  • Maintained accurate records of support requests, solutions provided, and follow-up actions in a ticketing system
  • Worked closely with other IT professionals to identify, escalate, and resolve complex technical issues
  • Provided guidance and training to end-users on the use of hardware, software, and IT systems, helping them to understand and utilize technology effectively to meet their needs

Skills

Team Management
Microsoft Azure
IT Service Management
Customer Service
Risk Management
Problem-Solving
Quality Management
Critical Thinking

Education

Cebu Institute of Technology

Information Technology:
2010-2014

Projects

Posts

Courses

Project Management
Mental Health Counselor

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