
Corporate System Center 2012 Service Manager Training Course
Edstellar's System Center 2012 Service Manager instructor-led training course equips teams with the skills to utilize the database management server, data warehouse, and self-service portal to automate IT services. Upskill your team's troubleshooting skills, resolve issues, and keep System Center 2012 Service Manager running seamlessly.

(Virtual / On-site / Off-site)
Available Languages
English, Español, 普通话, Deutsch, العربية, Português, हिंदी, Français, 日本語 and Italiano
Drive Team Excellence with System Center 2012 Service Manager Corporate Training
Empower your teams with expert-led on-site/in-house or virtual/online System Center 2012 Service Manager Training through Edstellar, a premier System Center 2012 Service Manager training company for organizations globally. Our customized training program equips your employees with the skills, knowledge, and cutting-edge tools needed for success. Designed to meet your specific training needs, this System Center 2012 Service Manager group training program ensures your team is primed to drive your business goals. Transform your workforce into a beacon of productivity and efficiency.
System Center 2012 Service Manager is a component of Microsoft's System Center that enables organizations to manage and automate IT Service Management (ITSM) processes. It ensures that IT services align with business goals and provides a self-service portal for users to handle common issues, freeing up IT support for strategic projects. System Center 2012 Service Manager training ensures teams can streamline IT service processes, enhance department communication, and leverage the platform effectively.
The System Center 2012 Service Manager instructor-led training course by Edstellar can be customized to meet the team’s requirements. The virtual/onsite System Center 2012 Service Manager training course led by expert trainers empowers professionals with practical skills and techniques to enhance IT service delivery, streamline processes, and align IT strategies with the organization’s goals.
Key Skills Employees Gain from System Center 2012 Service Manager Training
System Center 2012 Service Manager Training skills corporate training will enable teams to effectively apply their learnings at work.
- Service Manager ConfigurationService Manager Configuration involves setting up and managing service management tools to optimize IT service delivery. This skill is important for service managers to ensure efficient operations and enhance customer satisfaction.
- Service Catalog ManagementService Catalog Management is the process of creating and maintaining a comprehensive list of IT services offered to users. This skill is important for IT service managers to ensure efficient service delivery, enhance user satisfaction, and streamline operations.
- Incident ManagementIncident Management is the process of identifying, analyzing, and resolving incidents to minimize disruption. This skill is important for IT support roles to ensure system reliability and user satisfaction.
- Change ManagementChange Management is the process of guiding individuals and organizations through transitions. this skill is important for roles in leadership, HR, and project management to ensure smooth adaptations and minimize resistance.
- Release ManagementRelease Management is the process of planning, scheduling, and controlling software builds and deployments. This skill is important for IT roles to ensure smooth software delivery and minimize disruptions.
- Reporting and AnalyticsReporting and Analytics involves collecting, analyzing, and presenting data to inform decision-making. This skill is important for roles like data analysts and business managers to drive strategic insights.
Key Learning Outcomes of System Center 2012 Service Manager Training Workshop for Employees
Edstellar’s System Center 2012 Service Manager training for employees will not only help your teams to acquire fundamental skills but also attain invaluable learning outcomes, enhancing their proficiency and enabling application of knowledge in a professional environment. By completing our System Center 2012 Service Manager workshop, teams will to master essential System Center 2012 Service Manager and also focus on introducing key concepts and principles related to System Center 2012 Service Manager at work.
Employees who complete System Center 2012 Service Manager training will be able to:
- Design and implement a service catalog within Service Manager 2012 to define the services offered to end-users
- Troubleshoot common issues related to service requests, incidents, and configuration items within Service Manager
- Configure incident, change, and service request management processes within Service Manager to streamline IT workflows
- Automate tasks and approvals associated with different service requests using workflows and templates in Service Manager
- Utilize reporting tools in Service Manager to generate reports on service desk performance, incident trends, and user satisfaction
- Customize the Self-Service Portal within Service Manager to allow users to easily submit service requests and track their progress
- Manage user roles and permissions within Service Manager to ensure appropriate access control for service requests and incidents
- Integrate Service Manager with other System Center products (e.g., Configuration Manager) for a holistic view of the IT environment
Key Benefits of the System Center 2012 Service Manager Group Training
Attending our System Center 2012 Service Manager classes tailored for corporations offers numerous advantages. Through our System Center 2012 Service Manager group training classes, participants will gain confidence and comprehensive insights, enhance their skills, and gain a deeper understanding of System Center 2012 Service Manager.
- Cultivates ideas for integrating Service Manager with other System Center products, creating a unified IT management platform
- Empowers IT professionals with the skills to design and implement a service catalog, clearly defining services offered to end-users
- Improves user experience by enabling customization of the Self-Service Portal, allowing users to easily submit and track service requests
- Provides insights into utilizing reporting tools to generate valuable data on service desk performance, user satisfaction, and identifying incident trends
- Develops the required skill in professionals to configure automated workflows for incidents, changes, and service requests, streamlining IT service delivery
- Equips the team with the techniques to manage user access and permissions within Service Manager, ensuring data security and controlled access to service requests
Topics and Outline of System Center 2012 Service Manager Training
Our virtual and on-premise System Center 2012 Service Manager training curriculum is divided into multiple modules designed by industry experts. This System Center 2012 Service Manager training for organizations provides an interactive learning experience focused on the dynamic demands of the field, making it relevant and practical.
- Introduction to System Center suite
- Overview of System Center 2012
- Role of Service Manager in the System Center suite
- Features and capabilities
- Incident and problem management
- Change and release management
- Reporting and analytics
- Service manager components
- Management Server
- Data Warehouse
- Self-Service Portal
- Architecture overview
- Service Manager server roles
- Service Manager database
- Data warehouse architecture
- Service Manager workflows
- Overview of workflows
- Workflow components and activities
- Creating and customizing workflows
- Integration with other system center components
- Integration with Configuration Manager
- Integration with Operations Manager
- Integration with Orchestrator
- Deploying Service Manager management server
- Installation process
- Post-installation configuration
- Troubleshooting common installation issues
- Configuring Service Manager components
- Configuring the Service Manager database
- Configuring the data warehouse
- Configuring the self-service portal
- Introduction to self-service portal
- Features and benefits
- User roles and permissions
- Configuring and customizing the portal
- Portal setup and configuration
- Customizing portal views and templates
- User Access and authentication
- Single sign-on integration
- User roles and permissions management
- Understanding connectors
- Purpose and benefits of connectors
- Types of connectors
- Configuring Connectors for external systems
- Configuration steps for active directory
- Configuration for Configuration Manager and Operations Manager
- Role-Based Access Control (RBAC)
- Understanding RBAC in Service Manager
- Creating and managing user roles
- User roles and permissions
- Assigning permissions to user roles
- Customizing user role permissions
- Security best practices
- Implementing security policies
- Auditing and monitoring security events
- Introduction to incident management
- Definition and importance of incident management
- Incident lifecycle stages
- Creating and managing incidents
- Creating new incident records
- Assigning and prioritizing incidents
- Resolving and closing incidents
- Troubleshooting and resolving incidents
- Incident closure and documentation
- Introduction to problem management
- Definition and importance of problem management
- Problem lifecycle stages
- Creating and managing problems
- Creating new problem records
- Investigating and diagnosing problems
- Resolving and closing problems
- Implementing problem resolutions
- Problem closure and documentation
- Introduction to change management
- Definition and importance of change management
- Change lifecycle stages
- Creating and managing change requests
- Creating new change records
- Evaluating and approving change requests
- Introduction to release management
- Definition and importance of release management
- Release lifecycle stages
- Planning and scheduling releases
- Planning release activities
- Scheduling release deployments
- Introduction to service requests
- Definition and types of service requests
- Service request lifecycle stages
- Creating and managing service requests
- Creating new service request records
- Assigning and prioritizing service requests
- Resolving and closing service requests
- Implementing service request solutions
- Service request closure and documentation
- Introduction to Service Manager Library
- Purpose and benefits of the Service Manager Library
- Components of the Service Manager Library
- Managing and organizing Library Content
- Importing and exporting management packs
- Creating and customizing service templates
- Utilizing Library Content
- Using service templates in incidents, problems, and changes
- Reusing library content in service requests
- Data warehouse overview
- Purpose and benefits of the data warehouse
- Data collection and storage
- Reporting capabilities
- Using built-in reports
- Customizing and creating new
- Scheduling and distributing reports
- Data analysis and insights
- Utilizing reports for performance analysis
- Extracting insights from data for process improvement
- Understanding management packs
- Definition and purpose of management packs
- Types of management packs in Service Manager
- Importing and exporting management packs
- Importing new management packs
- Exporting and sharing customized management packs
- Customizing management packs
- Modifying existing management pack settings
- Creating and customizing new management packs
- Service Manager SDK overview
- Introduction to Service Manager SDK
- Utilizing SDK for custom development
- Creating custom forms and workflows
- Designing and implementing custom forms
- Creating and deploying custom workflows
- Customizing service manager views and templates
- Modifying and customizing existing views
- Creating new views and templates
- Integrating with external systems
- Understanding integration scenarios
- Configuring integration with external systems
- Using PowerShell with Service Manager
- Introduction to Service Manager PowerShell cmdlets
- Automating tasks using PowerShell scripts
- Advanced customization and development
- Extending Service Manager functionalities
- Developing custom connectors and integrations
Who Can Take the System Center 2012 Service Manager Training Course
The System Center 2012 Service Manager training program can also be taken by professionals at various levels in the organization.
- IT Support Specialists
- System Administrators
- Network Administrators
- IT Operations Specialists
- Service Desk Technicians
- Infrastructure Specialists
- Technical Support Specialists
- IT Specialists
- System Engineers
- IT Coordinators
- Operations Specialists
- Managers
Prerequisites for System Center 2012 Service Manager Training
Professionals with a basic understanding of IT service management concepts, windows server, windows server management, and networking, ITIL and MOF frameworks, and Microsoft SQL server can take up the System Center 2012 Service Manager training course.
Corporate Group Training Delivery Modes
for System Center 2012 Service Manager Training
At Edstellar, we understand the importance of impactful and engaging training for employees. As a leading System Center 2012 Service Manager training provider, we ensure the training is more interactive by offering Face-to-Face onsite/in-house or virtual/online sessions for companies. This approach has proven to be effective, outcome-oriented, and produces a well-rounded training experience for your teams.
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Edstellar's System Center 2012 Service Manager virtual/online training sessions bring expert-led, high-quality training to your teams anywhere, ensuring consistency and seamless integration into their schedules.
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Edstellar's System Center 2012 Service Manager inhouse training delivers immersive and insightful learning experiences right in the comfort of your office.
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Edstellar's System Center 2012 Service Manager offsite group training offer a unique opportunity for teams to immerse themselves in focused and dynamic learning environments away from their usual workplace distractions.
Explore Our Customized Pricing Package
for
System Center 2012 Service Manager Corporate Training
Need the cost or quote for onsite, in-house, or virtual instructor-led corporate System Center 2012 Service Manager training? Get a customized proposal that fits your team's specific needs.
64 hours of training (includes VILT/In-person On-site)
Tailored for SMBs
Tailor-Made Licenses with Our Exclusive Training Packages!
160 hours of training (includes VILT/In-person On-site)
Ideal for growing SMBs
400 hours of training (includes VILT/In-person On-site)
Designed for large corporations
Unlimited duration
Designed for large corporations
Edstellar: Your Go-to System Center 2012 Service Manager Training Company
Experienced Trainers
Our trainers bring years of industry expertise to ensure the training is practical and impactful.
Quality Training
With a strong track record of delivering training worldwide, Edstellar maintains its reputation for its quality and training engagement.
Industry-Relevant Curriculum
Our course is designed by experts and is tailored to meet the demands of the current industry.
Customizable Training
Our course can be customized to meet the unique needs and goals of your organization.
Comprehensive Support
We provide pre and post training support to your organization to ensure a complete learning experience.
Multilingual Training Capabilities
We offer training in multiple languages to cater to diverse and global teams.
What Our Clients Say
We pride ourselves on delivering exceptional training solutions. Here's what our clients have to say about their experiences with Edstellar.
"Edstellar's IT Service Management training has been transformative. Our IT teams have seen significant improvements through multiple courses delivered at our office by expert trainers. Excellent feedback has prompted us to extend the training to other teams."
"Edstellar's quality and process improvement training courses have been fantastic for our team of quality engineers, process engineers and production managers. It’s helped us improve quality and streamline manufacturing processes. Looking ahead, we’re excited about taking advanced courses in quality management, and project management, to keep improving in the upcoming months."
"Partnering with Edstellar for web development training was crucial for our project requirements. The training has equipped our developers with the necessary skills to excel in these technologies. We're excited about the improved productivity and quality in our projects and plan to continue with advanced courses."
"Partnering with Edstellar for onsite ITSM training courses was transformative. The training was taken by around 80 IT service managers, project managers, and operations managers, over 6 months. This has significantly improved our service delivery and standardized our processes. We’ve planned the future training sessions with the company."
"Partnering with Edstellar for onsite training has made a major impact on our team. Our team, including quality assurance, customer support, and finance professionals have greatly benefited. We've completed three training sessions, and Edstellar has proven to be a reliable training partner. We're excited for future sessions."
"Edstellar's online training on quality management was excellent for our quality engineers and plant managers. The scheduling and coordination of training sessions was smooth. The skills gained have been successfully implemented at our plant, enhancing our operations. We're looking forward to future training sessions."
"Edstellar's online AI and Robotics training was fantastic for our 15 engineers and technical specialists. The expert trainers and flexible scheduling across different time zones were perfect for our global team. We're thrilled with the results and look forward to future sessions."
"Edstellar's onsite process improvement training was fantastic for our team of 20 members, including managers from manufacturing, and supply chain management. The innovative approach, and comprehensive case studies with real-life examples were highly appreciated. We're excited about the skills gained and look forward to future training."
"Edstellar's professional development training courses were fantastic for our 50+ team members, including developers, project managers, and consultants. The multiple online sessions delivered over several months were well-coordinated, and the trainer's methodologies were highly effective. We're excited to continue our annual training with Edstellar."
"Edstellar's IT service management training for our 30 team members, including IT managers, support staff, and network engineers, was outstanding. The onsite sessions conducted over three months were well-organized, and it helped our team take the exams. We are happy about the training and look forward to future collaborations."
"Edstellar's office productivity training for our 40+ executives, including project managers and business analysts, was exceptional. The onsite sessions were well-organized, teaching effective tool use with practical approaches and relevant case studies. Everyone was delighted with the training, and we're eager for more future sessions."
"Edstellar's quality management training over 8 months for our 15+ engineers and quality control specialists was outstanding. The courses addressed our need for improved diagnostic solutions, and the online sessions were well-organized and effectively managed. We're thrilled with the results and look forward to more."
"Edstellar's digital marketing training for our small team of 10, including content writers, SEO analysts, and digital marketers, was exactly what we needed. The courses delivered over a few months addressed our SEO needs, and the online sessions were well-managed. We're very happy with the results and look forward to more."
"Edstellar's telecommunications training was perfect for our small team of 12 network engineers and system architects. The multiple online courses delivered over a few months addressed our needs for network optimization and cloud deployment. The training was well-managed, and the case studies were very insightful. We're thrilled with the outcome."
"Edstellar's professional development training was fantastic for our 50+ participants, including team leaders, analysts, and support staff. Over several months, multiple courses were well-managed and delivered as per the plan. The trainers effectively explained topics with insightful case studies and exercises. We're happy with the training and look forward to more."
Get Your Team Members Recognized with Edstellar’s Course Certificate
Upon successful completion of the System Center 2012 Service Manager training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.
This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.


We have Expert Trainers to Meet Your System Center 2012 Service Manager Training Needs
The instructor-led training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Access practices.