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Microsoft Dynamics 365 Customer Service Training

Drive Team Excellence with Microsoft Dynamics 365 Customer Service Corporate Training

Empower your teams with expert-led on-site/in-house or virtual/online Microsoft Dynamics 365 Customer Service Training through Edstellar, a premier Microsoft Dynamics 365 Customer Service training company for organizations globally. Our customized training program equips your employees with the skills, knowledge, and cutting-edge tools needed for success. Designed to meet your specific training needs, this Microsoft Dynamics 365 Customer Service group training program ensures your team is primed to drive your business goals. Transform your workforce into a beacon of productivity and efficiency.

Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to support organizations in managing and delivering exceptional customer service. This platform integrates customer data, automates processes, and provides tools for tracking and managing customer interactions, making it an essential asset for improving customer satisfaction and loyalty. The MS Dynamics 365 Customer Service training course is crucial for teams to fully leverage the platform's capabilities, enhancing the customer service teams' efficiency and effectiveness.

Edstellar's instructor-led Microsoft Dynamics 365 Customer Service training course offers a unique blend of virtual/onsite training sessions led by industry experts with years of experience. Our customizable curriculum focuses on practical application and customization of the Dynamics 365 Customer Service platform, ensuring participants gain hands-on experience. This training is curated to meet the needs of global teams, facilitating seamless integration into existing workflows and empowering organizations to elevate customer service standards.

Key Skills Employees Gain from Microsoft Dynamics 365 Customer Service Training

Microsoft Dynamics 365 Customer Service skills corporate training will enable teams to effectively apply their learnings at work.

  • Data-driven Decision Making
  • Automation Implementation
  • Advanced Dynamics 365 Features
  • Workflow Efficiency Enhancement
  • Platform Customization
  • IT Infrastructure Integration

Key Learning Outcomes of Microsoft Dynamics 365 Customer Service Training Workshop

Edstellar’s Microsoft Dynamics 365 Customer Service group training will not only help your teams to acquire fundamental skills but also attain invaluable learning outcomes, enhancing their proficiency and enabling application of knowledge in a professional environment. By completing our Microsoft Dynamics 365 Customer Service workshop, teams will to master essential Microsoft Dynamics 365 Customer Service and also focus on introducing key concepts and principles related to Microsoft Dynamics 365 Customer Service at work.


Employees who complete Microsoft Dynamics 365 Customer Service training will be able to:

  • Utilize analytics and reporting tools within Dynamics 365 to make data-driven decisions and improve customer service strategies
  • Implement automation features in Microsoft Dynamics 365 to reduce manual tasks and speed up response times for customer inquiries
  • Apply advanced features of Microsoft Dynamics 365 to enhance customer service operations and workflow efficiency in a professional setting
  • Customize the Dynamics 365 Customer Service platform to align with specific organizational goals, improving the overall customer experience
  • Integrate Microsoft Dynamics 365 Customer Service with existing IT infrastructure to streamline customer interaction and data management processes

Key Benefits of the Microsoft Dynamics 365 Customer Service Group Training

Attending our Microsoft Dynamics 365 Customer Service classes tailored for corporations offers numerous advantages. Through our Microsoft Dynamics 365 Customer Service group training classes, participants will gain confidence and comprehensive insights, enhance their skills, and gain a deeper understanding of Microsoft Dynamics 365 Customer Service.

  • Empowers professionals with the skills to automate and optimize customer interactions
  • Develop strategies to effectively analyze customer data and insights, allowing for the improvement of service processes and customer engagement
  • Equip teams with the skills to customize and configure the Dynamics 365 environment to meet organization's unique needs, enhancing customer satisfaction
  • Explore advanced techniques for utilizing Dynamics 365's automation and analytics capabilities to streamline operations and provide data-driven customer support
  • Learn to navigate and master the comprehensive features of Microsoft Dynamics 365 for Customer Service, enabling the delivery of exceptional customer experiences

Topics and Outline of Microsoft Dynamics 365 Customer Service Training

Our virtual and on-premise Microsoft Dynamics 365 Customer Service training curriculum is divided into multiple modules designed by industry experts. This Microsoft Dynamics 365 Customer Service training for organizations provides an interactive learning experience focused on the dynamic demands of the field, making it relevant and practical.

  1. Create and manage cases 
    • Initiating new cases
    • Effective case management
  2. Work with queues and unified routing
    • Queue Configuration
    • Unified Routing Mechanics
  3. Create or update records automatically
    • Automation for Efficiency
    • Maintaining Accurate Records
  1. Create and manage entitlements
    • Setting up entitlements
    • Operational management of entitlements
  2. Create and manage service-level agreements
    • SLA creation
    • SLA performance monitoring
  1. Create and use knowledge management solutions
    • Developing knowledge articles
    • Knowledge base utilization
  2. Create and manage SLAs
    • SLA design and implementation
    • SLA tracking and optimization
  1. Create a survey project
    • Survey design
    • Survey deployment
  2. Create and send surveys
    • Engagement strategies
  3. Automate surveys
    • Survey automation
  4. Create and manage knowledge content
    • Content creation
  1. Configure Customer Service Scheduling
    • Scheduling system setup
  2. Schedule services and resources using Dynamics 365 Customer Service Scheduling
    • Operational scheduling
  1. Routing and work distribution
    • Omnichannel routing
  2. Deploy an SMS channel
    • SMS channel setup
  3. Deploy chat widgets
    • Chat widget integration
  4. Create smart assist solutions
    • Developing smart assist

Target Audience for Microsoft Dynamics 365 Customer Service Training Course

The Microsoft Dynamics 365 Customer Service training program can also be taken by professionals at various levels in the organization.

  • Product Specialists
  • CRM Managers
  • Support Specialists
  • Customer Support Managers
  • Business Analysts
  • Service Desk Technicians
  • CRM Administrators
  • Customer Success Managers
  • Technical Support Engineers
  • Application Consultants
  • Service Delivery Managers
  • Solution Architects

Prerequisites for Microsoft Dynamics 365 Customer Service Training

The Microsoft Dynamics 365 Customer Service training can be taken by professionals who have a basic knowledge of retail operations and familiarity with Microsoft Dynamics 365.

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Corporate Group Training Delivery Modes
for Microsoft Dynamics 365 Customer Service Training

At Edstellar, we understand the importance of impactful and engaging training for employees. To ensure the training is more interactive, we offer Face-to-Face onsite/in-house or virtual/online for companies. This approach has proven to be effective, outcome-oriented, and produces a well-rounded training experience for your teams.

 Virtual trainig

Our virtual group training sessions bring expert-led, high-quality training to your teams anywhere, ensuring consistency and seamless integration into their schedules.

With global reach, your employees can get trained from various locations
The consistent training quality ensures uniform learning outcomes
Participants can attend training in their own space without the need for traveling
Organizations can scale learning by accommodating large groups of participants
Interactive tools can be used to enhance learning engagement
 On-site trainig

Edstellar's onsite group training delivers immersive and insightful learning experiences right in the comfort of your office.

Higher engagement and better learning experience through face-to-face interaction
Workplace environment can be tailored to learning requirements
Team collaboration and knowledge sharing improves training effectiveness
Demonstration of processes for hands-on learning and better understanding
Participants can get their doubts clarified and gain valuable insights through direct interaction
 Off-site trainig

Edstellar's off-site group training programs offer a unique opportunity for teams to immerse themselves in focused and dynamic learning environments away from their usual workplace distractions.

Distraction-free environment improves learning engagement
Team bonding can be improved through activities
Dedicated schedule for training away from office set up can improve learning effectiveness
Boosts employee morale and reflects organization's commitment to employee development

Explore Our Customized Pricing Package
for
Microsoft Dynamics 365 Customer Service Corporate Training

Elevate your team's performance with our customized Microsoft Dynamics 365 Customer Service training. Find transparent pricing options to match your training needs. Start maximizing your team's potential now.

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        Starter
        125 licences

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        64 hours of training (includes VILT/In-person On-site)

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        400 hours of training (includes VILT/In-person On-site)

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        Unlimited duration

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        Edstellar: Your Go-to Microsoft Dynamics 365 Customer Service Training Company

        Experienced Trainers

        Our trainers bring years of industry expertise to ensure the training is practical and impactful.

        Quality Training

        With a strong track record of delivering training worldwide, Edstellar maintains its reputation for its quality and training engagement.

        Industry-Relevant Curriculum

        Our course is designed by experts and is tailored to meet the demands of the current industry.

        Customizable Training

        Our course can be customized to meet the unique needs and goals of your organization.

        Comprehensive Support

        We provide pre and post training support to your organization to ensure a complete learning experience.

        Multilingual Training Capabilities

        We offer training in multiple languages to cater to diverse and global teams.

        Testimonials

        What Our Clients Say

        We pride ourselves on delivering exceptional training solutions. Here's what our clients have to say about their experiences with Edstellar.

        "Edstellar's IT Service Management training has been transformative. Our IT teams have seen significant improvements through multiple courses delivered at our office by expert trainers. Excellent feedback has prompted us to extend the training to other teams."

        Liam Anderson
        HR Head,
        A Global Technology Company

        "Edstellar's quality and process improvement training courses have been fantastic for our team of quality engineers, process engineers and production managers. It’s helped us improve quality and streamline manufacturing processes. Looking ahead, we’re excited about taking advanced courses in quality management, and project management, to keep improving in the upcoming months."

        David Park
        Operational Manager,
        A Global High-Tech Engineering and Manufacturing Company

        "Partnering with Edstellar for web development training was crucial for our project requirements. The training has equipped our developers with the necessary skills to excel in these technologies. We're excited about the improved productivity and quality in our projects and plan to continue with advanced courses."

        Carlos Fernandez
        Technical lead,
        Global e-Learning Company

        "Partnering with Edstellar for onsite ITSM training courses was transformative. The training was taken by around 80 IT service managers, project managers, and operations managers, over 6 months. This has significantly improved our service delivery and standardized our processes. We’ve planned the future training sessions with the company."

        Ewan MacLeod
        IT Director,
        Innovative IT Company

        "Partnering with Edstellar for onsite training has made a major impact on our team. Our team, including quality assurance, customer support, and finance professionals have greatly benefited. We've completed three training sessions, and Edstellar has proven to be a reliable training partner. We're excited for future sessions."

        Rajesh Mehta
        Operational Manager,
        Sustainable Mobility Company

        "Edstellar's online training on quality management was excellent for our quality engineers and plant managers. The scheduling and coordination of training sessions was smooth. The skills gained have been successfully implemented at our plant, enhancing our operations. We're looking forward to future training sessions."

        David Harris
        Head of Quality Assurance,
        Leading IT Services Company

        "Edstellar's online AI and Robotics training was fantastic for our 15 engineers and technical specialists. The expert trainers and flexible scheduling across different time zones were perfect for our global team. We're thrilled with the results and look forward to future sessions."

        John Smith
        Head of Technology Development,
        Defense Technology Company

        "Edstellar's onsite process improvement training was fantastic for our team of 20 members, including managers from manufacturing, and supply chain management. The innovative approach, and comprehensive case studies with real-life examples were highly appreciated. We're excited about the skills gained and look forward to future training."

        James Carter
        Head of Operations,
        Global Food Company

        "Edstellar's professional development training courses were fantastic for our 50+ team members, including developers, project managers, and consultants. The multiple online sessions delivered over several months were well-coordinated, and the trainer's methodologies were highly effective. We're excited to continue our annual training with Edstellar."

        John Davis
        Head of Training and Development,
        Leading Tech Consultancy

        "Edstellar's IT service management training for our 30 team members, including IT managers, support staff, and network engineers, was outstanding. The onsite sessions conducted over three months were well-organized, and it helped our team take the exams. We are happy about the training and look forward to future collaborations."

        John Roberts
        Head of IT Operations,
        Leading Broadband Provider

        "Edstellar's office productivity training for our 40+ executives, including project managers and business analysts, was exceptional. The onsite sessions were well-organized, teaching effective tool use with practical approaches and relevant case studies. Everyone was delighted with the training, and we're eager for more future sessions."

        Andrew Scott
        Head of Training and Development,
        Leading Real Estate Firm

        "Edstellar's quality management training over 8 months for our 15+ engineers and quality control specialists was outstanding. The courses addressed our need for improved diagnostic solutions, and the online sessions were well-organized and effectively managed. We're thrilled with the results and look forward to more."

        Olivia Martin
        Head of Quality Assurance,
        Innovative Diagnostics Solutions Provider

        "Edstellar's digital marketing training for our small team of 10, including content writers, SEO analysts, and digital marketers, was exactly what we needed. The courses delivered over a few months addressed our SEO needs, and the online sessions were well-managed. We're very happy with the results and look forward to more."

        Emily Brown
        Head of Digital Marketing,
        Leading Market Research Firm

        "Edstellar's telecommunications training was perfect for our small team of 12 network engineers and system architects. The multiple online courses delivered over a few months addressed our needs for network optimization and cloud deployment. The training was well-managed, and the case studies were very insightful. We're thrilled with the outcome."

        Matthew Lee
        Head of Network Services,

        "Edstellar's professional development training was fantastic for our 50+ participants, including team leaders, analysts, and support staff. Over several months, multiple courses were well-managed and delivered as per the plan. The trainers effectively explained topics with insightful case studies and exercises. We're happy with the training and look forward to more."

        Sarah Mitchell
        Head of Training and Development,
        Leading Outsourcing Firm

        Get Your Team Members Recognized with Edstellar’s Course Certificate

        Upon successful completion of the Microsoft Dynamics 365 Customer Service training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

        This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

        Course Completion Certificate

        We have Expert Trainers to Meet Your Microsoft Dynamics 365 Customer Service Training Needs

        The instructor-led training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Access practices.

        Microsoft Power App Maker Trainer in New Delhi
        Yashpreet
        New Delhi, India
        Trainer since
        November 1, 2022

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