October 17, 2024
Equip team members with the skills to deliver exceptional customer experiences
Learn how soft skills training for Customer Service teams helps drive success in organizations.
Customers crave positive interactions. That's where soft skills for customer service shine. Customer service reps who excel at active listening, clear communication, and empathy can build trust, de-escalate frustration, and find solutions that leave customers feeling valued. These skills are the secret weapon for turning one-time interactions into loyal relationships.
Edstellar's instructor-led soft skills development training for the Customer Service team can help develop skills such as problem-solving, conflict resolution, attention to detail, patience, resilience, professionalism, and adaptability.
Explore our instructor-led onsite/in-house or virtual/online soft skills training courses for Customer Service teams. Unlock the full potential of your teams and set the stage for your organization’s success.
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Soft skills and competencies are vital for the success of a Customer Service team. Edstellar’s corporate soft skills training classes help the team in the following ways:
Building Rapport and Trust
Through soft skills development for customer service, empathy, and communication, customer care reps can connect with customers personally, fostering trust and a positive experience.
Active Listening and Understanding Needs
Reps can truly understand customer concerns and frustrations by actively listening, leading to more targeted solutions. Soft skills training for customer service teams online provides the necessary tools for effective listening.
De-escalating Conflict and Managing Emotions
Patience and conflict resolution skills equip reps to handle difficult situations calmly, diffuse tension, and find win-win solutions.
Clear and Concise Communication
Effective communication, enhanced by soft skills development, ensures customers understand solutions and feel heard, leading to greater satisfaction.
Building Customer Loyalty
A customer-centric approach fostered by soft skills creates positive interactions that turn one-time customers into loyal brand advocates. With soft skills training for customer service teams online, these interactions can be consistently positive and impactful.
Invest in advancing your teams’ capabilities through our virtual and on-premise soft skills training programs for the Customer Service team.
Edstellar is a leading Soft Skills training company that takes a holistic approach to delivering training solutions. Starting from expert consultation, training customization, training delivery and post-training support, our clients get ongoing assistance at every stage of their learning journey.
Our commitment to client success extends beyond the training sessions. We provide guidance to ensure that your team continues to excel and apply their newly acquired skills effectively in their roles.
1. Consult
We begin by understanding your challenges, and objectives and take a consultative approach for suggesting training solutions
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2. Plan
Crafting a comprehensive strategy, we lay down a clear roadmap for the training solution.
3. Align
We align an expert trainer with your team to ensure the training objectives are in-line with your business goals.
4. Customize
We customize the training courses as per the needs of your team.
5. Execute
With meticulous planning in place, we roll out the training sessions, ensuring engagement, interactivity, and real-time learning.
6. Evaluate
After training, we assess the tangible impact of our training interventions based on a combination of feedback, analytics, and business outcomes
Impactful Training Delivery Methods Tailored to Your Organizational Skilling Needs
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With global reach, your employees can get trained from various locations
The consistent training quality ensures uniform learning outcomes
Participants can attend training in their own space without the need for traveling
Organizations can scale learning by accommodating large groups of participants
Interactive tools can be used to enhance learning engagement
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Edstellar's onsite training delivers immersive and insightful learning experiences right in the comfort of your office.
Higher engagement and better learning experience through face-to-face interaction
Workplace environment can be tailored to learning requirements
Team collaboration and knowledge sharing improves training effectiveness
Demonstration of processes for hands-on learning and better understanding
Participants can get their doubts clarified and gain valuable insights through direct interaction
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Edstellar's off-site training programs offer a unique opportunity for teams to immerse themselves in focused and dynamic learning environments away from their usual workplace distractions.
Distraction-free environment improves learning engagement
Team bonding can be improved through activities
Dedicated schedule for training away from office set up can improve learning effectiveness
Boosts employee morale and reflects organization's commitment to employee development
One Stop Solution for All Instructor-led Training Needs
Edstellar offers 2000+ training courses tailored to the diverse learning needs of the organization. Our instructor-led training is delivered in virtual, onsite and offsite modes to accommodate the diverse learning preferences and logistical needs of participants from various geographic locations.
Training Expertise
Edstellar has a vast network of seasoned trainers with relevant industry experience. Our commitment to excellence, innovative approach to training and drive for continuous improvement ensure that clients receive top quality training experience.
Global Delivery Capability
With Edstellar, your team has seamless access to quality instructor-led training across the globe. Backed by our network of trainers, rest assured that training can be delivered onsite, offsite or virtually in any language of your choice.
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Comprehensive Training Management Services
Edstellar offers comprehensive training management and administration services which includes but are not limited to training needs analysis, training consultation, and pre and post-training assessment. Edstellar also offers coaching solutions that maximizes the impact of our training programs.
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We have Expert Trainers to Meet Your Customer Service Team’s Soft Skills Training Needs
We have hand-picked qualified, certified, verified and highly experienced trainers with diverse domain expertise all-set to bridge organizational skilling gaps anywhere, anytime.
Our trainers ensure high learner engagement through live and interactive training sessions
Participants gain exposure to industry insights through real-world examples
Our trainers adapt the training methods to match the requirements of teams
Request for a Quote
Starter Package
125 licenses
64 hours of training (includes VILT/In-person On-site)
Tailored for SMBs
Most Popular
Growth Package
350 licenses
160 hours of training (includes VILT/In-person On-site)
Ideal for growing SMBs
Enterprise Package
900 licenses
400 hours of training (includes VILT/In-person On-site)
Designed for large corporations
Custom Package
Unlimited licenses
Unlimited duration
Designed for large corporations
View Corporate Training Packages
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Contact Us
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Edstellar Resources
Deep dive into industry trends, expert insights, success stories and innovative training practices
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Other Courses you can Explore
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Edstellar is a one-stop instructor-led corporate training and coaching solution that addresses organizational upskilling and talent transformation needs globally. Edstellar offers 2000+ tailored programs across disciplines that include Technical, Behavioral, Management, Compliance, Leadership and Social Impact.
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